Inside Account Manager

Job Details

Description

The Inside Account Manager for Value Added Services is responsible for generating revenue and gross margin for the company by developing and maintaining a strong customer base in the processing division of Steel and Pipe Supply. This position utilizes relationship-based selling techniques to meet the processed steel needs of each customer, while maximizing the profitability of the company. Other sales aspects include gaining a full understanding of machinery and machine capabilities, print reading and interpretation, estimating pricing based upon the nesting of parts using specific software, maximizing material usage on each quote, and negotiation. The Inside Account Manager’s responsibilities extend beyond sales and also include heavy amounts of order entry, order tracking, and problem resolution. The most successful Inside Account Managers take full ownership of their customers and orders and go the extra mile to ensure their customers are not just satisfied, but also informed throughout the entire sales process.

Primary Responsibilities

• Configuration of processed parts using customer drawings and files and quoting using optimal material usage through nesting software
• Interpret customer provided CAD prints and files for quoted parts/packages
• Ability to plan and offer achievable delivery dates based on the specified production schedule
• Develop an in-depth understanding of the machines, steel products and services offered by SPS
• Build customer relationships with new and existing accounts to maximize territory growth
• Understand each customer’s needs, and accurately fulfill expectations for quality, delivery, and communication
• Exhibit mentality of problem-solving that helps uncover solutions to customer needs
• Price inquiries in a manner which maximizes revenues , with consideration to minimizing operational costs
• Understand return on tangible capital (ROTC), and exhibit decision making abilities which align with the goals of the company
• Engage Outside Account Managers and sales management on significant inquiries to help maximize the probability of success
• Timely and frequent follow up with the customer regarding quotes, order tracking and other customer inquiries
• Provide feedback related to the market conditions of the territory
• Cooperate with teammates both within and outside the Sales Dept.
• Assist other account managers with their daily activities when needed
  
  

Physical & Work Requirements

• Ensure professional appearance appropriate for meetings with executive level employees or clients
• Requires ability to perform primary job responsibilities while spending long periods of time at a computer
• Limited travel (~3 to 4 times per year)
  
  

Required Background, Competencies & Expertise

• Ability to read and interpret CAD drawings/prints
• Tremendous drive for results
• Highly proactive and takes great initiative; proven self-starter; goes the extra mile
• Strong customer orientation with proven relationship building skills
• Tremendous responsibility and ownership of customer challenges
• Diligently and consistently demonstrates an ownership mentality
• Proficient in utilizing required software applications (SAP, Microsoft Office, etc.)
• Strong written and oral communication skills
• Strong cooperation and collaboration skills
• Composure
• Comfortable with negotiation
• Highly detail-oriented and very thorough
• Strong numerical abilities
• Excellent organization skills
• High learning agility
  
  

Preferred Background, Competencies & Expertise

• Proven experience in a role responsible for managing the needs of customers
• Knowledge of general principals of business related to revenue generation, cost impacts and bottom-line results
• Background in the steel industry or a related field
• Bachelor’s degree in Business Administration or related discipline or equivalent work experience
  
  

Why work for Steel and Pipe Supply?

• Excellent health care insurance with HSA match through SPSCI for individuals and family members
• We match 50 cents for every dollar you save in our 401k retirement plan, up to the first 6% of your contributions
• Paid vacation time and paid personal time off
• Opportunity to earn incentive compensation based on individual and company financial performance
• We help you and your family continuously improve your health and wellness by providing financial incentives, tools, and professional advice
  
  

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. EEO/AA Minorities/Female/Disabilities/Veterans