Home Care Supervisor Operations Manager for CCP Program (IDoA)

Location: Lombard IL

About Us Safe Life Home Healthcare, LLC, established in 2010, is a premier 4-star patient satisfaction organization serving the greater Chicago area. With over a decade of excellence in skilled nursing and home health services, we've built a reputation for delivering exceptional patient care through our dedicated team of healthcare professionals. Our commitment to quality has earned us recognition for outstanding patient outcomes and satisfaction scores.

Building on our success in home health, we're now expanding our service portfolio to include the Community Care Program (CCP), demonstrating our commitment to meeting the evolving needs of our community. At Safe Life, we believe in providing comprehensive care solutions that enable our clients to maintain their independence and quality of life in the comfort of their homes. Our expansion into CCP services reflects our mission to provide accessible, high-quality care to seniors and adults with disabilities throughout Illinois.

Position Overview We're seeking an experienced Home Care Supervisor/Operations Manager to lead our new CCP vertical while supporting existing operations. This role offers significant growth opportunities.

Key Responsibilities:

Administrative Duties:

• Answer and transfer phone calls
• Provide quality customer service
• Maintain filing systems
• Lead the establishment of CCP vertical
• Build relationships with CCUs and community partners
• Manage incoming client referrals
  
  
  

Staffing Responsibilities:

• Recruit, hire, and terminate employees
• Conduct pre-service and in-service training
• Coordinate client care (caseload up to 50 clients)
• Communicate with vendors regarding documentation and service deviations
  
  
  

Data Entry & Operations:

• Enter and maintain employee/client data accurately
• Manage client assessments and visit reports
• Ensure compliance with IDoA requirements
• Integrate CCP operations with existing home health services
  
  
  

Supervisory Responsibilities:

• Create/update client and employee folders
• Conduct quarterly evaluations
• Process timesheets and manage payroll reports
• Submit accurate payroll data
• Develop operational procedures for CCP services
  
  
  

Customer Service:

• Refer clients to appropriate programs
• Assist with service applications
• Respond to inquiries within 24 hours
• Resolve client/employee issues efficiently
  
  
  

Required Qualifications:

• Strong written/verbal English communication ( Knowledge of Spanish or any other language a plus)
• Exceptional organizational abilities
• Computer proficiency (Microsoft Office)
• Prior office experience
• Must pass Homecare Supervisor Certification (3 months)
  
  
  

Preferred Qualifications:

• Experience with the WellSky Personal Care platform (formerly Clear Care)
• IDOA compliance knowledge
• Home care operations experience
• CCP program management experience
• Track record in scaling healthcare operations
  
  
  

Benefits:

• Salary: $50,000 - $60,000 annually
• Health, dental, and vision insurance
• 401(k)
• Paid time off
• Flexible schedule
  
  
  

Schedule:

• Full-time (40 hours/week)
• Day shift
• On-site at Lombard, IL