General Manager Crowne Plaza North Augusta – Riverside Village

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Job Type

Full-time

Description

StepStone Hospitality is seeking a passionate, experienced, and dynamic General Manager to lead the team at the beautiful Crowne Plaza North Augusta, nestled in Riverside Village. Located just steps from the scenic Savannah River and directly across from Downtown Augusta, our hotel is minutes from the Convention Center, Bell Auditorium, and the James Brown Arena. Riverside Village is also home to the Augusta GreenJackets baseball team, with a vibrant neighborhood atmosphere that includes local restaurants, bars, and our own rooftop bar with sunset views.

At Crowne Plaza North Augusta, we pride ourselves on providing exceptional guest experiences, maintaining operational excellence, and fostering a culture grounded in collaboration, service, and people-first leadership.

About The Role:

As General Manager, you will be responsible for the overall success of the hotel — leading daily operations, shaping strategic direction, and championing a high-performance culture that values employees and guests alike.

Join StepStone Hospitality, a leading hotel management company known for building great teams and delivering great results.

Ready to lead with purpose and passion? Apply today and be part of something exceptional at Crowne Plaza North Augusta.

About The Role:

As General Manager, you’ll be the strategic and operational leader of the hotel—overseeing daily operations, driving business growth, building strong team engagement, and ensuring outstanding guest satisfaction.

Key Responsibilities:

• Leadership & Team Management
• Recruit, train, mentor, and lead department heads and team members.
• Foster a collaborative and inclusive work environment that promotes high morale and productivity.
• Uphold and model company and brand standards in appearance, professionalism, and behavior.
• Ensure team alignment with StepStone’s mission, vision, and values
• Operational Excellence
• Manage all aspects of hotel operations including front office, housekeeping, food & beverage, maintenance, and sales.
• Maintain high service standards and guest satisfaction, with a focus on GSS/TripAdvisor performance.
• Ensure compliance with brand standards and operational policies.
• Available to work a 5½-day week, including nights, weekends, and holidays as needed.
• Financial Management
• Develop and manage budgets, forecasts, and financial KPIs.
• Monitor revenue, expenses, and profitability, taking corrective actions when needed.
• Analyze performance data and implement initiatives to drive operational efficiency and revenue growth.
• Sales & Marketing Oversight
• Partner with sales and marketing teams to optimize occupancy and revenue.
• Build strong community relationships to increase local and group bookings.
• Support innovative marketing strategies to elevate brand presence and market share.
• Compliance & Safety
• Ensure compliance with all local, state, and federal regulations, including health and safety standards.
• Lead emergency preparedness, risk management, and property safety initiatives.
• Oversee preventative maintenance programs to protect property assets.
  
  

Requirements

Qualifications:

• Minimum 5 years of experience as a General Manager in a branded hotel environment.
• Experience with IHG or Marriott brands strongly preferred.
• Demonstrated success in guest satisfaction, team leadership, and financial performance.
• Strong operational knowledge across all hotel departments.
• Proven ability to engage and develop teams with a hands-on leadership style.
• Solid understanding of budgeting, forecasting, and P&L management.
• Excellent communication, organizational, and interpersonal skills.
• Proficiency in hospitality management systems and tools.
• Bachelor’s degree in hospitality, Business Administration, or a related field preferred.
  
  

Preferred Attributes:

• Passion for delivering memorable guest experiences.
• Adaptability in a fast-paced, dynamic environment.
• Visionary mindset with a drive for innovation and continuous improvement.
• Strong sense of accountability and ownership.
  
  

What We Offer:

• Competitive salary with performance-based incentives.
• Comprehensive benefits including medical, dental, vision, retirement plans, and PTO.
• Opportunities for career growth and professional development within StepStone Hospitality.
• A supportive, team-oriented work environment in a thriving community.
  
  

StepStone Hospitality is a premier hospitality management company dedicated to creating exceptional guest experiences and cultivating exceptional teams.

Ready to lead with purpose and passion?

Apply now and help us shape the future of Crowne Plaza North Augusta.

We are an equal-opportunity employer and value diversity in our workplace.