SpringHill Suites Austin South - Front Desk Agent

Join Our Team as a Front Desk Agent!

About Us

The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.

KEY SKILLS/RESPONSIBILITIES

• Customer Service Excellence: Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
• Communication: Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.
• Problem-Solving: Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
• Multitasking Ability: Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs.
• Financial Skills: Work with and understand financial information, performing basic arithmetic functions as needed.

EDUCATION & EXPERIENCE

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

PROPERTY INFORMATION:
The SpringHill Suites Austin South hotel, located just 8 miles from Austin-Bergstrom Airport off I-35, has completed a renovation! Our modern suites are 25% larger than hotel rooms at other Austin Airport hotels. Each suite is equipped with a microwave, mini-fridge, flat-screen TV and free WiFi. Appreciated by road warriors and families alike, we offer access to a shuttle to downtown for easy access to UT Austin, the convention center and 6th Street entertainment district. Situated near businesses such as Apple, IBM and Accenture, we’re a convenient choice for corporate travelers looking for Austin Airport hotels that offer the convenience of easy travel in and out of the city. Jump-start your morning with a free hot breakfast buffet in our new lobby space or get in a workout at our 24-hour gym while the kids splash in our indoor pool. Whether on a business trip or family vacation, guests feel right at home at SpringHill Suites Austin South.