Customer Service Representative

JOB REQUIREMENTS: INTRODUCTION: The Racine Police Department serves the

City of Racine in Southeastern Wisconsin with a population of 77,816

people. We are a department that has adopted the philosophy of Community

Orientated Policing and is a recognized leader in this area. Our Mission

is to Protect Life and Property, Promote Community Partnerships, Build

Trust and Serve with Honor. POSITION PURPOSE: The Racine Police

Department is a community Oriented policing agency that is looking for a

customer service representative. This role would be suitable for an

individual who has experience in customer service, preferably in a law

enforcement environment. This position would be responsible for, but not

limited to; assisting the public with requests for reports, citation

payments, and warrant payments. Additional responsibilities includes;

data entry of reports, arrests, and citations. ESSENTIAL DUTIES: Review

reports, letters, forms, and other information that may be sensitive

and/or graphic in nature (i.e. homicides, sexual assaults, automobile

accidents, etc.) through data entry. Scan documents, make copies, data

entry in various computer systems, retrieve information from various

computer systems, ability to use the Wisconsin Crime Information Bureau

and the T.I.M.E. system, file documents, answer telephones, respond to

mail requests, and prepare and distribute information according to

departmental policy. Fulfill customers\' requests in an accurate and

timely fashion. Assist customers at the public service counter. This

includes, but is not limited to, taking payments for various types of

citations and/or warrants, printing out accident and/or incident

reports, handling money, answering phone calls, and assisting other

agencies and companies with requests. Proficient at interacting with all

types of customers in an appropriate and professional manner, at all

times. Maintain a consistent attendance record. Perform other duties as

assigned. CONDITIONS OF EMPLOYMENT: Normal office environment. Fast

paced, stressful environment at times. Sitting, standing, and/or typing

for long periods of time. This job description is intended to identify

essential duties and also illustrates other types of duties that may be

assigned. It should not be interpreted as describing all of the duties

that will be required of an employee or be used to limit the nature and

extent of assignments that an individual is required to perform. In

addition to the responsibilities and duties listed, it is expected that

employees maintain a consistent and reliable attendance record. Job

descriptions are subject to revision at any time at the discretion of

the City of Racine. The City of Racine is an Equal Opportunity Employer.

In compliance with the Americans with Disabilities Act, the City will

provide reasonable accommodations to qualified individuals with

disabilities and encourages both prospective and current employees to

discuss potential accommodations with the employer. \*\*\*\*\* OTHER

EXPERIENCE AND QUALIFICATIONS: Prior customer service experience is

required. Must be a citizen of the United States. Prior training or

experience in data entry is required (tests required Data Entry Vendor 1

6200 KPH/95% accuracy, Keyboarding 40wpm and Basic Word 70% passing).

PREFERRED QUALIFICATIONS: Post high school education preferred.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED: Ability to work in a

fast-paced environment. Ability to perform functions independently and

to make decisions in accordance with established regulations,

procedures, and/or policies. Ability to organize a variety of complex

material and to complete them in an accurate and timely fashion. Ability

to work independently within an office environment and take

responsibility with little or no direction. Ability to perform

repetitive clerical work requiring attention to detail and accuracy.

Ability to follow both written and oral instructions. Ab lity to

maintain strict confidentiality. Ability to work with and get along well

with others. \*\*\*\*\* APPLICATION INSTRUCTIONS: Apply Online:

https://www.governmentjobs.com/careers/racinewi/jobs/4930097/customer-service-representative?page=1&pagetype=jobOpportunitiesJobs