Intake Call Center Technician

JOIN OUR TEAM AS AN INTAKE CALL CENTER TECHNICIAN

Generous Shift Differentials!

PRN Position

SHIFT: Overnights 11p-7a

Your Work Matters How will you make a difference?

The Intake Call Center Technician is vital as the first point of contact for referrals and service inquiries. This position is responsible for assessing individuals of all ages and collaborating with physicians to determine the appropriate action. Under the guidance of the Director of A&R, the Intake Call Center Technician provides technical support for the discharge planning. Additionally, they excel at offering resources and assistance to callers and walk-in visitors, serving as a key connection to the community. The role also includes providing general support to the case management program.

• Admission paperwork is completed per hospital policy.
• Inquiry calls are documented and processed per A&R policies.
• The intake (EMTALA) log is completed and has all information documented.
• Pre-certification is obtained per insurance requirements.
• Follow-up calls are made to those who fail to show up for appointments.
• Safety problems are identified, and corrective actions are taken.
• Medication is obtained after hours as ordered by the physician with proper documentation of drugs removed and accountability maintained.
• On-call, the doctor is notified and assisted with the patient interview.
  
  

Your Experience Matters What We’re Looking For

• Education: High School Degree or equivalent preferred; or Certified Nursing Assistant preferred, or Behavioral Health
• Certification: Degree from an accredited college or university in social work, recreational therapy or appropriate therapeutic discipline preferred.
• Experience: One year of related experience, with a knowledge of psychiatric patient care techniques with understanding of mental illness, preferred.
• Licensure: Must maintain a valid driver's license in the applicable state.
  
  

Your Care Matters What We Provide For Our Team

• 401(k) + matching
• Health insurance
• 100% company-paid life insurance coverage up to 2x your annual salary
• Vision insurance
• Dental insurance
• 100% company-paid long-term disability insurance
• Paid time off
• Paid Holidays
• Cafeteria on site
• Employee engagement events
• Employee assistance program
• Employee recognition program
• Free parking
  
  

What Sets Us Apart

• Career & training development opportunities
• Dynamic and inclusive work environment
• Engaged management team dedicated to your success
• A guiding mission and set of values that serve as both our north star and yours, anchoring our collective purpose and aspirations
  
  

Disclaimer: Benefits are subject to change at the discretion of Ridgeview Institute Smyrna.

Compensation

This is a PRN role; the expected compensation range is $16.00 to $18.00/hour, plus shift differentials. We’re eager to engage with all qualified candidates, and we will consider experience and skill level. Join us as our Intake Call Technician!