Outreach & Enrollment Representative

POSITION TITLE Outreach & Enrollment Representative

DEPARTMENT Outreach

REPORTS TO Operations Manager

POSITION OVERVIEW

The Outreach & Enrollment Representative shall be responsible to approach prospective patients in a linguistically and culturally sensitive manner to achieve FHCCGLA’s new/unduplicated patient goals through engagement, education and promotion of our services.

DUTIES/RESPONSIBILITIES

• Shall contact members of the target community (one-on-one, door-to-door, group sessions, etc.) and offer all FHCCGLA services, such as
• Clinic services (primary care, behavioral health, dental, optometry “coming soon”, family planning, immunizations, OB/Gyn, etc.)
• Breast health care (mammograms)
• Reproductive health care
• Application assistance for My Health LA, Covered California, Medi-Cal, & Medicare
• Will be responsible to meet set goals with regards to
• Appointments scheduled for unduplicated (New) patients
• Referring patients to clinic sites that are open to new patients
• Outreaching various target populations
  
  
  

i. Teens

ii. Family PACT eligible clients of contraceptive age (family planning, Women age 12-55, Men up to age 60)

• Pediatric patients
• Prenatal patients
• Etc.
• Creates and distributes flyers and other materials to the target population and throughout the targeted community.
• Participate in scheduled activities
• Community events (health fairs, toy give-a-ways, etc.)
• Presentations
• Table/booth set-up (at grocery stores, immigration offices, car washes, etc.)
• Immunization activities (such as flu clinics, etc.)
• Contact patients via phone calls, postcards, or letters for
• Medi-Cal re-determination
• Initial Health Assessment’s (IHA’s)
• Clinical Care Measures
• Managed care patients to return for a clinic visit
• Patient retention efforts (surveys)
• Assist with the distribution and collection of the following
• Patient Satisfaction Survey (annually)
• Community Needs Assessment (every 5 years)
• Will track and follow-up on all outreach referrals and contacts made by the outreach team. Referral follow-up consists of
• Drop-off and pick-up of referral pads to local agencies/businesses
• Calling perspective patients to remind them of their appointment
• Calling no-shows and re-scheduling appointments as necessary
• Documentation of all follow-up contact efforts
• Assists in securing relationships with various community based organizations.
• Identifies, initiates and implements measures to deliver high quality care to patients and improve services.
• Responds efficiently and timely to all patient and provider staff needs and inquiries.
• Ensures excellent customer service to all FHCCGLA patients.
• Works with the operations managers to manage patient scheduling and flow to address bottlenecks, scheduling issues, etc.
• Handles patient grievances according to FHCCGLA’s Policy & Procedure.
• Assists in developing, updates & reviews of FHCCGLA Policies & Procedures (P&P’s) as needed (with input from all other key personnel).
• Ensures HIPAA compliance by maintaining strict confidentiality of all patient data and E.H.R./Practice Management System (PMS) according to regulations and FHCCGLA’s P&P’s.
• Attends the following meetings/trainings
• Mandatory Quarterly Staff Meeting/Trainings- Quarterly (Jan., Apr., Jul. & Oct.)
• Corporate Risk Management Meeting- Quarterly (Jan., Apr., Jul. & Oct.), as needed (advanced notice will be provided when feasible)
• Clinical & Operations (C&O) Meeting- As needed (advanced notice will be provided when feasible)
• Meetings with FHCCGLA’s Executive Leadership, as needed (advanced notice will be provided when feasible)
• Other pertinent meetings- As scheduled
• Remains informed of
• Current legal and regulatory changes related to scope of practice.
• Specific programs/payors, insurances accepted, and services being offered at FHCCGLA.
• All applicable Policies & Procedures
• All other duties as assigned.
  
  
  

MINIMUM QUALIFICATIONS

• High school diploma required (or GED equivalent).
• Requires exceptional organizational skills.
• Computer literate, must (Word, Excel, & Power Point)
• FQHC experience, highly preferred.
• Excellent analytical skills.
• Motivation to take initiative to ensure all tasks performed are completed thoroughly and accurately.
• Excellent writing and verbal communication skills.
• Knowledge of administrative principles and procedures.
• Computer knowledge preferred (e.g., NextGen (E.H.R. & PMS), Microsoft Word and Excel).
• Ability to speak publicly, must.
• Bilingual English/Spanish and familiarity with the Hispanic culture.
• Access to automobile with valid California driver’s license and state mandated automobile insurance.
• Work schedule may include evenings, overtime, and weekends as needed.
• Ability to prioritize workload and work under pressure of deadlines.
• Ability to meet tight time sensitive deadlines.
• Motivated and committed to the provision of high-quality healthcare for indigent and underserved communities.
• Willingness to adapt to changes with regards to the agency’s growth and expansion.
• Ability to speak Spanish, preferred.
• Ability to function self-sufficiently, requiring little supervision.
• Commitment to the mission & vision of Family Health Care Centers of Greater Los Angeles, Inc.
  
  
  

ADDITIONAL ELIGIBILITY REQUIREMENTS

PRESENTATIONS

• To educate the target community, shall prepare and create educational Power Point presentations and health education materials.
• Shall use visual aids and other tools in efforts to inform the public effectively.
• Will retain sign-in sheets and evaluation forms as necessary.
• Shall schedule and conduct presentations at community organizations, school settings, work sites, and social service agencies. Topics shall include
• Clinic Services
• Payors/Programs Available
  
  
  

i. Family PACT

ii. VFC Program (immunizations, importance of vaccinating early, etc.)

• Family PACT (LARC & birth control method available)
• Sexually Transmitted Infections
  
  
  

i. STD types & available treatment

ii. Chlamydia (testing & treatment options)

iii. Application Assistance services

• Other Health Related Topics (such as chronic diseases- Diabetes, etc.)
  
  
  

OTHER DUTIES

• Will assist in the preparation of various reports related to outreach activities and grant activities.
• Attends continuing education conferences, workshops, and in-services as scheduled or required by immediate supervisor in order to maintain up to date knowledge and awareness regarding pertinent topics.
• Will maintain a calendar and record on agency log forms all scheduled outreach activities, contacts, presentations, & education provided as related to job assignments to ensure that set goals are being met.
• Shall maintain files, reports, activity logs, and documents in an orderly manner for immediate retrieval and reference.
• Shall submit orders to purchase incentives, visual aids, or supplies as budget allows through agency funds and or grants.
• Ability to work well with others in a professional and team-oriented environment.
• Well-developed interpersonal skills, friendly personality and able to motivate staff by promoting teamwork.
• Ability to relate to the public regardless of ethnic, religion and economic status.
• Excellent communication skills.
• Willingness to travel.
• Strong planning and organizational skills.
• Problem analysis and critical thinking skills.
• Excellent customer service skills.
• Knowledge of the following (but not limited to), preferred
• My Health LA
• PPO’s
• HMO’s
• Medicare
• Family PACT
• CPSP
• Medi-Cal
• Fee-for-Service
• CHDP
• Managed Care Plans
• Every Woman Counts
• Shall also provide translation services as necessary.