IT Systems Administrator

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Description

SUMMARY: The System Administrator will be responsible for the maintenance, configuration, and reliable operation of computer systems, servers, networks, surveillance, and telephone systems within the organization. This role involves ensuring the integrity and security of IT infrastructure, troubleshooting hardware and software issues, and providing technical support to end-users. The System Administrator will collaborate with the Senior Director of Technology to implement and maintain efficient and effective IT solutions to support organizational operations.

Duties And Responsibilities

• Essential duties and responsibilities include, but are not limited to the following:
• Install, configure, and maintain servers, operating systems, telephone systems and software applications
• Monitor system performance and troubleshoot issues to ensure optimal performance and uptime
• Perform regular backups and implement disaster recovery plans to protect data integrity
• Manage user accounts, permissions, and access rights across various systems and applications
• Develop, plan, and execute staff training for new systems or programs
• Implement security measures to protect systems from unauthorized access, viruses, and other security threats
• Provide technical support and assistance to end-users regarding hardware, software, and network issues.
• Evaluate and recommend hardware and software solutions to meet organizational needs and objectives to include planning and implementing system upgrades and enhancements
• Troubleshoot and repair network connections, hardware, and software issues for staff members, coordinating technical support for tech centers as needed.
• Document system configurations, procedures, and troubleshooting steps for reference and training purposes
• Work closely with vendors to procure products, negotiate prices, and obtain site licenses and support for projects.
• Develop, test, debug, and implement new computer programs based on specified requirements.
• Configure, install, and maintain surveillance camera systems in clubhouses and licensed childcare facilities.
• Develop and maintain comprehensive system documentation, including network diagrams and drawings.
• Implement and maintain a preventative maintenance schedule for IT infrastructure.
• Keep an accurate inventory of hardware and software assets for the organization, ensuring up-to-date records.
• Stay up-to-date with emerging technologies and industry trends to maintain an elevated level of expertise in system administration
  
  

Requirements

QUALIFICATIONS

The requirements listed below are representative of the knowledge, skill and or ability required.

• Associate or Bachelor's degree in Information Technology, Computer Science, or a related field preferred OR equivalent qualification in lieu of education, to include a minimum of two years’ experience in an IT environment, with an emphasis on network design, maintenance, and associated software applications
• Minimum two years proven experience as a System Administrator or similar role in an IT department
• Minimum two years proficient experience in administering Windows, Macintosh, and Linux/Unix operating systems to include software and hardware troubleshooting, support, and repair. Open-source solutions knowledge desired
• Minimum two years’ experience with computer networking – cabling, routing, switching, and firewalls
• Minimum two years’ experience with Microsoft 365 suite administration, Salesforce and Word Press is desired
• Strong knowledge of networking concepts and protocols (TCP/IP, DNS (Domain Name System), DHCP, VPN)
• Familiarity with cloud computing platforms and on-prem and off-prem backup solutions is a plus
• Relevant certifications (e.g., CompTIA Server+) are desirable
• Excellent problem-solving and troubleshooting skills
• Ability to work independently and collaboratively in a team environment
• Effective communication and interpersonal skills
• Knowledge of data file organization and documentation standards and procedures
• Ability to communicate effectively and maintain productive work relationships with management and users is required
  
  

PHYSICAL DEMANDS

The role of System Administrator primarily involves sedentary work in an office environment.

• Extended periods of sitting at a computer workstation are typical.
• Occasional standing, walking, and reaching may be required to access server rooms or networking equipment.
• Minimal lifting or carrying of equipment or supplies may be necessary, typically not exceeding 50 pounds.
• Ability to operate computer equipment and peripherals, including keyboards, mice, and monitors, is essential.
• Visual acuity and manual dexterity are necessary for performing tasks such as reading documentation, typing, and troubleshooting hardware.
• Occasionally, the System Administrator may need to bend, stoop, or crouch to access equipment, run or pull cables or perform maintenance tasks.
• The ability to communicate verbally and in writing with team members and end-users is crucial but does not involve significant physical exertion.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
  
  

WORK ENVIRONMENT

• The work environment is primarily indoors within an office setting.
• May require occasional on-call availability to address system issues outside of regular business hours.
• Collaboration with other IT professionals and departments within the organization is common.
• Opportunities for professional development and training may be available to enhance skills and knowledge.
  
  

EQUAL OPPORTUNITY EMPLOYMENT STATEMENT

Boys & Girls Clubs of Southcentral Alaska is an equal opportunity employer. We are dedicated to upholding the principles outlined in all federal, state, and local laws and regulations concerning equal opportunity. BGCSAK does not discriminate against individuals based on race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status. This commitment extends to all aspects of employment, including terms, conditions, privileges, and access to BGCSAK facilities.

Salary Description

60,000