Supervisor – BRU – Taunton

An opportunity to continue a legal career in a national law firm. Based in our Debt Recovery Team, supervising a team acting for our one of our major clients. This will include monitoring and managing the team’s high-volume workloads, answering queries, handling the client relationship and providing technical support.Our highly regarded Debt Recovery team is based only in our Taunton office, but it provides a national service for Government Departments, Local Authorities, insurance companies, managing agents, businesses and individuals.We are a well-regarded team with a strong reputation, achieving a tier 1 ranking in the Legal 500. Operating for over 25 years, we are led by a Partner, a manager and a team of supervisors.The team specialises in all aspects of debt recovery from debts pursued before court proceedings are issued through to court judgments, insolvency and enforcement proceedings. The team is divided into different ‘mini’ teams that work on specific contracts for our clients, allowing them to become experts in that area.Role: Supervisor

Location: Taunton

Hours: Full Time

Term: Permanent

Vacancy Reference: 1357 – LTNWho we areYou’ll be joining a national law firm that enjoys a strong reputation, made possible by our exceptional people – each chosen for their industry knowledge and passion for their field. We want to help you to reach your full potential, love the work you do and deliver the best results for your clients. It’s our goal to make you feel great about working with us, and we work hard to cultivate a culture that makes it easy for you to stay with us for many years.We work flexibly and you’ll be empowered to work where you do your best work, balancing your individual needs with the need for us to engage as teams and deliver excellent client service.Most of our people choose to work in a hybrid fashion, working from home and attending our offices on occasion. Our offices are in Bristol, Birmingham, Cardiff, London, Manchester, Southampton, and Taunton.Day to day, you’ll be successful in this role by:We are looking to appoint someone, who must have had previous debt recovery experience and can demonstrate success in supervising high volume contracts. You will be dealing with one of our major clients, primarily by overseeing a team of Paralegals and administration staff who will service the contract. Previous experience of managing a team is also essential for this role.We are looking for someone who is an effective team player and will guide the team, assist the department and work with the management team. You will also get support and training from your manager in a relaxed but professional and hard-working team. It is a fast-paced role and you will need to juggle many priorities.You will receive on the job training for the contract you will be working on and our CMS, allowing you to learn from a high-performing team and progress your career in our firm.On a day to day basis, your role will involve:

• Being responsible for monitoring caseloads and volumes and reporting these to management with any concerns
• Directing the team on where to focus to keep us in line with our Service Level Agreement
• Ensuring there is sufficient resource in our team to comply with the Service Level Agreement
• Dealing with complaints, both written and verbal, and liaise with client directly in relation to the complaint
• Answering daily queries from the team at each stage of the life of a case
• Attending client meetings and play an active part in maintaining client relationships
• Actively look for areas of improvement in efficiency and provide suggestions on these
• Providing ongoing support to your team with regards to training and development
• Carrying out daily checking and quality control on the output produced by your team
  
  

It is an integral part of this role that you comply with information security and all firm policies and procedures.This role is right for you if:You will:

• Have strong social skills
• Be able to communicate effectively
• Be extremely organised
• Have a keen eye for detail
• Demonstrate good leadership qualities
• Be adaptable to changes in the needs of our business
• Be approachable and considerate
• Demonstrate a positive attitude to all colleagues
  
  

Experience: Required:

• Have experience in managing high volume contracts
• Have experience in supervising a team of paralegals
  
  

Ideal:

• Have prior debt recovery experience
• Have litigation experience
• Whatever your background, you will have strong written and verbal communication skills, a good level of basic numeracy and plenty of common sense
  
  

What we can offer you:A career at Clarke Willmott will feel different to other law firms. We thrive on our individual differences and diversity because as a team, we are united by our shared values and mutual respect. Working with us you will feel empowered, valued and free to be yourself in a safe and supportive environment.Our mission is to help you realise your full potential whilst maintaining a positive work-life balance. We provide a comprehensive learning and development programme and a range of wellbeing initiatives to support your career journey.There’s no doubt we expect the best from our people and even the occasional extra mile. In return, your dedication and commitment to the continued success of the firm will be rewarded with a comprehensive range of flexible benefits.Listen to what a few members of our team have to say about what life here at Clarke Willmott is really like, to see if it’s the right fit for you.ApplyIf you would like to apply for this vacancy, please send us your CV and covering letter using the form below.(If you have any difficulties with the form, you can email your application to us at [email protected])As a firm we are committed to protecting the privacy and security of your personal information. Our recruitment privacy notice details how information is collected, processed and how long it is retained for.