IT Asset And Applications Manager

At Signia Aerospace, the IT Generalist is a technology professional with a

broad understanding of various IT aspects, including project management,

desktop support, software installation, and assisting the VP and

Technology Services Manager with multiple projects.

Objectives of this role

Maintain inventory control records using FreshService Asset Management tool

Monitor Hardware and Software

Patching assets to defend against malware

Managing Asset Lifecycle

Manage/Recommend Application/Software Licensing

Manage/Recommend Maintenance Renewals

Training Awareness for Cyber Security

Making Purchase Orders for equipment

Creating reports for leadership

Project management support

Other projects as assigned

Responsibilities

Creating purchase orders for hardware and software

Prioritize and schedule problem resolutions and escalate problems when

Required

Identify and learn appropriate software and hardware used and supported

by the organization

Manage the asset lifecycle for purchasing, updating, patching, and recycling

Provide training awareness throughout the business for mail phishing and

cyber security and propose improvements

Assisting the VP and Technology Services Manager in projects and workload

Utilize FreshService to create ticketing reports and dashboards

Ability to learn new technologies quickly and adapt to changing IT

environments

Required Skills And Qualifications

Two years of experience in a helpdesk role or similar position

Comprehensive knowledge of desktop support and troubleshooting

Proven skills in performance analysis

In-depth knowledge of technological devices (computers, laptops,

printers, copiers, etc.)

Associate's degree (or equivalent) in computer science or related field

Preferred Skills And Qualifications

Experience with VPN clients, MFA technologies and IT Ticketing Systems