Convention Services Manager South Coast Winery Resort & Spa

SERVPRO of Saginaw / Bay City

Date: 2 weeks ago
City: Temecula, California
Contract type: Full time
Benefits:

  • 401(k)
  • 401(k) matching
  • Competitive salary
  • Dental insurance
  • Employee discounts
  • Flexible schedule
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Vision insurance
  • Wellness resources


South Coast Winery Resort & Spa has an amazing opportunity for an experience Convention Services Manager. The ideal candidate will have previous experience in a full service resort.

Some Essential Duties Include:

  • Provide excellent customer service to clients.
  • Maintains client files and equipment in an orderly and professional manner.
  • Listen to team members, customers and vendors to understand requests and provide accurate information and assistance and to ensure customer satisfaction.
  • Assist other departments when necessary.
  • Coordinates registration and payment procedures.
  • Coordinates banquet services and guest accommodation needs.
  • Maintains relationships with vendors including, but not limited to, rental companies, entertainment suppliers, and transportation companies.
  • Ensures that all materials/equipment required for events are in place and rectifies any deficiencies.
  • Prepares cover sheets, rooming lists and resume reports based on room blocks and customer information.
  • Maintains timely and effective paper flow and communication within the sales and catering area, as well as with other departments.
  • Acts as primary client contact for detailing group/event after Sales or Catering Manager receives signed contract.
  • Attend weekly Forecasting meetings to communicate anticipated pick-up, schedule and trends to Revenue Manager and other departments.
  • Develop and maintain strong interdepartmental relationships and open communication lines to assure efficient transfer of information.
  • Accurately complete BEO's, and contracts on a daily basis using the correct office procedures and ensure all details are tracked and recorded in Delphi.
  • Maintain Delphi database for all bookings, including blocking space and tracking accurate recording of revenues.
  • Update business opportunities and status in Delphi system.
  • Assist with amenities and welcome note cards.
  • Conduct Site Inspections for potential clients in absence of a sales manager, and for all definite bookings.
  • Coordinate show rooms, VIP amenities, and sales collateral requests as needed.
  • Responsible for accepting and accurately recording payments for events and deposits.
  • Support Sales Team as requested.
  • Works with all departments to coordinate any special needs/request of clients including site inspections.
  • Coordinate client rental orders and vendors as needed.
  • Coordinate Sales Department and other in-house events.
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