Key Account Manager – Dental Supply

Date: 2 weeks ago

City: Arlington Heights, Illinois

Contract type: Full time

KEY ACCOUNT MANAGER – Dental Supply

Key Responsibilities

Drive Sales Growth

Grow revenue within your assigned customer base through proactive outreach, including field visits, email communications, and timely follow-up on inbound inquiries.

Understand Customer Needs

Take a consultative approach to uncover customer pain points and provide tailored solutions using our best-in-class product portfolio.

Become a Trusted Expert

Commit to ongoing learning and development to serve as a product and industry expert to your customers.

Meet and Exceed Targets

Consistently exceed quarterly and annual gross profit goals, while hitting daily KPIs and contributing to territory-wide performance metrics.

Work Independently

Manage your territory autonomously, demonstrating self-motivation and strong time management in a largely independent setting.

Maximize Tools & Systems

Leverage ERP and HubSpot CRM systems to manage accounts, track engagement, and route opportunities efficiently.

Build Meaningful Relationships

Identify key decision-makers at each customer site and maintain strong, ongoing relationships through regular monthly contact and support.

Lead with Integrity

Conduct all interactions with professionalism and transparency, offering solutions that truly meet customer needs.

Collaborate Cross-Functionally

Partner with internal teams and external vendors to coordinate demos, deepen product engagement, and support overall territory growth.

Focus on Core Accounts

Dedicate 90–95% of your time to existing customer development, with 5–10% reserved for strategic outreach to new potential accounts.

Requirements & Skills

Proven Sales Success

Demonstrated track record of exceeding sales targets, ideally in dental, medical, or other B2B industries.

Strong Communication

Outstanding verbal and written communication skills; confident in delivering high-impact presentations and engaging discussions.

Resilience & Tenacity

Comfortable with managing rejection and maintaining high energy in a goal-driven sales environment.

Organizational Excellence

Highly organized with the ability to manage 35–50 daily customer touchpoints across a territory of 500–750 accounts.

Target Execution

Maintain at least a 70% contact rate with your key accounts per quarter and grow average order size by 5%+ compared to the prior year.

Territory Management

Strategically plan and execute territory activities to maximize engagement, sales conversion, and long-term growth.

Tech-Savvy

Proficient in using CRM (HubSpot) and ERP systems to uncover opportunities, log activities, and maintain up-to-date customer records.

Accurate Documentation

Maintain thorough call notes and contact data to ensure visibility across the organization.

Lifelong Learner

Participate in regular product training and collaborate with vendor reps to stay current on evolving offerings and technologies.

Team-Oriented

A true collaborator who works effectively with internal teams such as Customer Care, Product, Marketing, and vendor partners.

Education

Bachelor’s degree preferred; candidates with relevant professional experience are strongly encouraged to apply.

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