Front Desk Supervisor

Company Description

Aimbridge Hospitality is the world's leading global hospitality management company, dedicated to being the most trusted hotel operator and employer in the industry. With a portfolio of over 80 respected hotel brands, Aimbridge focuses on creating exceptional guest experiences and fostering strong relationships with partners. Known for a strong culture and team-oriented environment, Aimbridge provides opportunities for growth and development for all associates through extensive training and technology. The company values diversity and inclusion, ensuring a collaborative and supportive workplace where everyone belongs.

Role Description

This is a full-time on-site role for a Front Desk Supervisor in Appleton, WI. The Front Desk Supervisor will oversee daily operations at the front desk, ensuring excellent customer service and satisfaction. Duties include supervising front desk staff, managing receptionist duties, handling phone inquiries, and addressing guest concerns. The role involves ensuring efficient check-in and check-out processes, maintaining accurate records, and assisting with administrative tasks as needed.

Qualifications

• Supervisory Skills: Experience in managing and leading a team
• Phone Etiquette: Proficiency in handling phone inquiries professionally and courteously
• Receptionist Duties: Ability to manage check-in/check-out processes and administrative tasks
• Customer Satisfaction and Customer Service: Strong commitment to providing excellent guest experiences
• Excellent communication and interpersonal skills
• Ability to work flexible hours, including weekends and holidays
• Previous experience in the hospitality industry is a plus
• High school diploma or equivalent; higher education is an advantage