SpringHill Suites Austin Parmer/Tech Ridge - Front Desk Agent

Join Our Team as a Front Desk Agent!

About Us

The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.

KEY SKILLS/RESPONSIBILITIES

• Customer Service Excellence: Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
• Communication: Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.
• Problem-Solving: Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
• Multitasking Ability: Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs.
• Financial Skills: Work with and understand financial information, performing basic arithmetic functions as needed.

EDUCATION & EXPERIENCE

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

PROPERTY INFORMATION:
A top choice among hotels in north Austin, we’re located just off I-35 on Parmer Lane, 15 minutes from downtown Austin. As a TripAdvisor Certificate of Excellence award winner, we show every guest what true Texan hospitality is. Our guests enjoy a free breakfast buffet every morning including classic American items and healthy favorites such as hearty oatmeal and fresh fruit. Designed for comfort, our suites have separate living areas with flat-screen TVs, microwaves and mini-fridges and 25% more space than average hotel rooms. Business travelers appreciate our hotel’s free property-wide WiFi and easy access to the nearby offices of Dell, Samsung, TCEQ and Yodle. Here for a weekend getaway? We’re just 10 minutes from the Domain and a quick drive from downtown Austin, 6th Street and Zilker Park.