Customer Service Representative

Are you passionate about helping people and thrive in a fast-paced environment? GSM Services is looking for a Customer Service Specialist to join our team and be the first point of contact for our valued customers!

Work Hours Are

Monday & Tuesday Off

Wednesday, Thursday & Friday 11:00 am - 8:00 pm

Saturday 8:00 am - 8:00 pm (Remote)

Sunday 8:00 am - 2:00 pm (Remote)

What You'll Do

• Answer and direct incoming phone calls
• Make outbound follow-up calls for service and sales
• Schedule appointments and confirm service across all departments
• Greet guests and manage visitor access
• Provide accurate information and support to customers and team members
• Perform administrative tasks like preparing documents, handling mail, and managing correspondence
• Maintain awareness of staff movements and ensure smooth office operations
  
  

What We’re Looking For

• 1+ year of customer service experience
• Strong communication and interpersonal skills
• Professional, reliable, and detail-oriented
• Ability to manage multiple tasks in a dynamic environment
• Proficient in MS Office (Word, Excel, Outlook)
• High school level reading and writing skills
• Initiative and the ability to work independently
  
  

Why Join GSM Services?

We don’t just provide HVAC and home services — we provide Comfort & Peace of Mind to our customers and coworkers. You’ll be part of a supportive, people-first company that values your growth and contributions.