Electronic Processing Specialist
Bank of Tennessee
Date: 1 week ago
City: Kingsport, Tennessee
Contract type: Full time
Job Details
Description
POSITION SUMMARY
As an Electronic Processing Specialist, you are responsible for processing electronic transactions from various channels across the bank. You will research and respond to customer lockbox inquiries, accurately encode and proof daily teller transactions and process remote deposit capture deposits and work with customers to resolve errors. As a representative of the Bank, you are required to present a positive and professional image at all times.
Job Requirements
This position operates in a professional office environment. You will regularly be stationary at a workstation, constantly operating a computer or other office machinery in order to complete your job functions. While performing the duties of this job, the employee is regularly required to communicate with employees via phone, email, and in person. Must be able to accurately gather and process verbal, digital, and written information and properly inspect and prepare documents. Good manual dexterity is needed for the frequent use of common office equipment such as computers, calculators, copiers, and telephones. In this position, you will occasionally be upright, traversing around the office. You will occasionally be required to lift up to 25lbs.
Description
POSITION SUMMARY
As an Electronic Processing Specialist, you are responsible for processing electronic transactions from various channels across the bank. You will research and respond to customer lockbox inquiries, accurately encode and proof daily teller transactions and process remote deposit capture deposits and work with customers to resolve errors. As a representative of the Bank, you are required to present a positive and professional image at all times.
Job Requirements
- High school diploma or equivalent required
- Ability to function in a fast-paced environment
- Ability to work independently and on a team
- Possess proficient 10-key calculator skills
- Possess a basic knowledge of Microsoft Office
- Possess strong analytical skills
- Ability to display a professional, positive attitude
- Ability to be flexible with your work schedule
- Ability to research and resolve issues independently
- Possess strong people skills and communicate professionally to various levels of staff
- Accurately encode and proof daily teller transactions
- Interact with Branch Managers and Universal Tellers to resolve errors in their teller transactions
- Process remote deposit capture/mobile deposits and work with customers to resolve errors
- Appropriately handle any cash that may be sent in proof work from branches
- Process Counter Check orders ensuring checks are sent to the correct branch
- Process and create FED receipts
- Place technical support calls relating to software errors as needed
- Back up end-of-day processing role
- Process and balance lockbox payments daily by deadline
- Research and respond to customer lockbox inquiries
- Monitor Merchant and Mobile Capture files to avoid double posting
- Notify Relationship Managers of any over-the-limit status with Remote Merchants
- Verify all batches are in balance by end of day
- Provide end of day total reports to computer room by deadline
- Maintain compliance with regulations and bank policies and procedures, including the Bank Secrecy Act (BSA) and the Office of Foreign Assets Control (OFAC) requirements
- Actively support the ongoing development of a culturally diverse workforce
- Complete other duties as assigned as determined by management to be reasonable and beneficial
This position operates in a professional office environment. You will regularly be stationary at a workstation, constantly operating a computer or other office machinery in order to complete your job functions. While performing the duties of this job, the employee is regularly required to communicate with employees via phone, email, and in person. Must be able to accurately gather and process verbal, digital, and written information and properly inspect and prepare documents. Good manual dexterity is needed for the frequent use of common office equipment such as computers, calculators, copiers, and telephones. In this position, you will occasionally be upright, traversing around the office. You will occasionally be required to lift up to 25lbs.
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