Scheduling Manager - Field Service

About Culligan Quench

Culligan Quench’s purpose is to impact people’s lives and improve the earth by helping to eliminate the 500 million plastic bottles consumed each year. We play a front-line role in the battle against single-use plastic water bottles by delivering on-demand filtered water solutions to more than 120,000 healthy and environmentally conscious customers across North America. Our bottle-free water coolers, ice machines, sparkling water dispensers and coffee brewers purify the existing water supply, providing an endless supply of clean water and water-based beverages for a fixed monthly fee, typically under a long term bundled service and rental subscription agreement. Culligan Quench has grown from a small regional company to an international leader that had a successful NYSE public offering in 2016 and is now a strategic company owned by private equity backed Culligan. Headquartered in King of Prussia, PA, Quench has more than 1,600 team members operating out of more than 90 locations across North America and Puerto Rico. For more information visit www.quenchwater.com.

About Culligan

Founded by Emmett Culligan in 1936, Culligan is a world leader in delivering superior water solutions that will make a real difference in improving the health and wellness of consumers. The company offers some of the most technologically advanced, state-of-the-art water filtration and treatment products. These products include water softeners, drinking water systems, whole-house systems and solution for businesses. Culligan's network of franchise dealers is the largest in the world, with over 900 dealers in 90 countries. Many of Culligan dealers have valuable equity in their local communities as multigenerational family owners of their franchises. For more information visit www.culligan.com.

Values: 5Cs

Culligan as One

Customers come first

Commitment to Innovation

Courage to do what's right

Consistently deliver exceptional results

The Position

• As the Scheduling Manager, you will be responsible for leading and managing a team of schedulers within a field service organization. This role ensures the efficient and effective scheduling of field service technicians to meet customer demands, optimize resource utilization, and maintain high levels of customer satisfaction. The ideal candidate will possess strong leadership, organizational, and analytical skills to drive continuous improvement in the scheduling process and manage a team of scheduling coordinators effectively.
  
  
  

Essential Functions

• Team Management:
• Lead, mentor, and supervise a team of schedulers, providing guidance, support, and performance feedback.
• Conduct regular performance reviews, identify training needs, and develop professional development plans for team members.
• Foster a collaborative and positive work environment, promoting teamwork and high morale.
• Scheduling and Coordination:
• Oversee the development and management of schedules for field service technicians, ensuring optimal coverage and resource utilization.
• Coordinate with field service technicians to assign tasks, ensuring timely and accurate completion of service requests.
• Monitor and adjust schedules in real-time to accommodate changes, emergencies, or high-priority assignments.
• Resource Management:
• Oversee the allocation and management of field service technicians, tools, and equipment.
• Ensure technicians are equipped with the necessary resources and information for their tasks.
• Track and report on technician availability, productivity, and efficiency.
• Customer Interaction:
• Act as the escalation point for complex scheduling issues and customer inquiries.
• Communicate effectively with customers to provide status updates, address concerns, and resolve issues.
• Ensure high levels of customer satisfaction through prompt and professional service.
• Process Improvement:
• Identify and implement process improvements to enhance scheduling efficiency and service quality.
• Leverage scheduling software and tools to streamline operations and improve accuracy.
• Stay informed about industry trends and best practices to keep the scheduling process current and effective.
• Reporting and Analysis:
• Generate and analyze reports on scheduling performance, technician productivity, and customer satisfaction.
• Utilize data-driven insights to make informed decisions and optimize scheduling operations.
• Present findings and recommendations to senior management
  
  
  

Qualifications

• Education:
• Bachelor’s degree in Business Administration, Operations Management, or a related field.
• Experience:
• Minimum of 5 years of experience in scheduling, field service operations, or a related role. Previous management experience is required.
• Skills:
• Strong organizational and time management skills.
• Excellent communication and interpersonal abilities.
• Proficiency in scheduling software and Microsoft Office Suite.
• Analytical and problem-solving capabilities.
• Ability to work under pressure and manage multiple tasks simultaneously
  
  
  

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.