Customer Service Representative

A Day In The Life

The Customer Experience Representative engages with Lendistry’s customers on behalf of the organization, providing an exceptional customer experience. Join our fast-paced Customer Service team as a Customer Experience Representative where you will ensure customer success & support via phone and email, resolve inquiries, and deliver excellent customer service. Whether you are coming from a call center, client services, or technical support background, your skills in communication, problem-solving, and customer support will help drive customer satisfaction.

What You’ll BE Doing

• Handle a high volume of inbound/outbound customer service calls with a high level of professionalism and a consultative approach.
• Introduce Lendistry to potential clients, quickly building rapport and ensuring stellar communication for a superb client experience.
• Set client expectations regarding Lendistry’s lending process, ensuring client success
• Maintain a thorough understanding of Lendistry product-options, guidelines, and minimum required documents for completed applications.
• Troubleshoot and resolve time-sensitive technical support problems for customer success
• Escalate calls as needed, and accurately address client concerns to ensure top client experience
• Thoroughly document all customer support interactions in our Customer Relationship Management systems
• Support the training of new Customer Experience Representatives by providing coaching on customer calls, via direction from the Customer Experience Center Team Lead.
• Participate in special projects and occasionally perform assignments outside the scope of the customer service role.
  
  

Your Areas of Knowledge & Expertise

• High school degree required, and some college preferred.
• Call Center, Customer Service, Help desk, member services, client success or technical support
• Lending experience helpful but not required.
• Confident and professional phone demeanor
• Ability to efficiently manage large amounts of customer service phone calls
• Excellent verbal communication, conversation and active listening skills
• Basic knowledge of computer software and office systems
• Ability to thrive in a fast-paced environment, multitasking while keeping focused on the customer experience
• Emotional intelligence and excellent client service skills
• Ability to follow communication guidelines, procedures, and policies
  
  

Why You'll Love Working Here

• Comprehensive Medical, Dental, and Vision Insurance
• Generous Paid Time Off
• Birthday Day Off
• 12 Paid Company Holidays
• 401(k) Match
• FSA and HSA
• Paid Life Insurance
• Paid Disability Insurance
• Pet Insurance
• Employee Assistance Program (EAP)
• Professional Development Courses
• In Office Provided Snacks and Drinks
• Gym Facilities (LA & Tustin/CEC Offices)
• In Office Engagement Activities
  
  

Compensation Range

The US base salary range for this full-time position is $19.00-22.00/hour.

Our salary ranges are determined by role, level, and location.

The range displayed on each job posting reflects the minimum and maximum base salary for new hires for the position across all US locations. Within the range, individual pay is determined by multiple factors like job-related skills, experience, and state of residence. Your recruiter can share more about the specific salary range during the interview process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include any variable compensation elements.

Physical Requirements

This is a stationary position that requires frequent sitting (approximately 95%), repetitive wrist motions, grasping, speaking, listening, close vision, and the ability to adjust focus. It also may require occasional standing, lifting, carrying of 20lbs or less, walking, kneeling, bending/stooping, twisting, pulling/pushing, and reaching above the shoulder. Employees in this position must be physically able to efficiently perform the essential functions of the position.