Business Systems Intern

Job Title: Business Systems Intern                     

Department: Business Technology

Classification: Non-Exempt /Hourly                    

Reports to: Director of Enterprise Services

Job Qualifications:

• Pursuing degree in IT or equivalent professional experience.
• Professional certifications related to application/software development strongly desired.
• Working knowledge and preferred 1 year experience with various report-writing mediums (Crystal Reports, Power BI, SSRS, web pages, etc.).
• Intermediate experience with coding in SQL.
• Entry to intermediate experience coding in various languages such as Python, C#, Visual Basic, HTML, XML and Java or TypeScript.
• Intermediate database familiarity with emphasis on operating within a Microsoft environment.
• Basic understanding of web services.
• Demonstrated breadth and depth of experience regarding data collection, analysis, reconciliation and a proven ability to document and report findings.
• Basic understanding of the functionality of an enterprise resource planning (ERP) system.
• A true team player who enjoys collaborating, learning from or teaching others in an effort to work towards personal goals while achieving company goals.
• Driven self-starter who can collect user requirements, define scope objectives, and create system specifications that drive implementations and modifications.
• Basic understanding of network and database administration preferred.
• Requires sound written and verbal communication skills; must be able to communicate effectively to a technical audience, non-technical audience and C-level executives where interpreting and forecasting data might drive successful business ventures.
• Ability to act as liaison between the user community, internal Business Technology (BT) resources and external BT consultants effectively and in a timely manner.
• Dynamically research, create and document ERP standard operating procedures.  
• Ability to create, maintain and troubleshoot security profiles and access issues within the enterprise resource planning (ERP) system.
• Strong problem-solving skills and creative thinking needed for timely resolution of IS issues.
• Demonstrate a powerful sense of internal customer service and strong work ethic to positively contribute to the company’s mission and vision.

Job Summary:

The Business Systems intern is responsible for leveraging the company’s information technology resources in the most efficient manner possible, thereby optimizing the productivity of all users and enabling management to make timely, accurate and informed decisions in all things related to the ERP, WMS, and other Enterprise Services platforms.

Assist Director of Enterprise Services and Enterprise Systems Product Owner with scoping of projects aimed at achieving corporate objectives. Assist in design and administration of such projects, and coordinate with BT team to deploy them. Maintain and troubleshoot an array of software platforms including, but not limited to, WMS, ERP, CRM, ECOM, SCADA/MES and Power BI. Support fellow BT department personnel’s endeavors to facilitate resolutions to internal and external customer needs and transforming data into information. Supervise activities, help test and properly onboard any vendors engaged in ERP or WMS related projects. Help coordinate activities with others in the department when further direction is necessary to ensure forward progress and a comprehensive, consistent approach.

Job Duties:

• Reviews, analyzes and evaluates users’ needs to create systems solutions that support overall business strategies.
• Manage ERP maintenance and growth related user requests.
• Analyzes production, inventory control, distribution, financial impact, and contract organization to ensure accuracy and internal user satisfaction.
• Tracks and documents changes to functional and business systems.
• Monitors and documents problems, revisions and solutions requests.
• Leverages a variety of reporting mediums (e.g. reports, dashboards, web pages, etc.) to facilitate the transformation of data into information.
• Creates scope and oversees the activities of third parties employed to enhance the company’s information systems and meet project objectives.
• Assists management with guiding the activities of others in the department that ensures their continued forward progress, and that their efforts are unified and consistent with corporate and department goals.
• Recommends and pursues continuing education within area of responsibility.
• Remains vigilant in the pursuit and presentation of process improvement and enhanced efficiency without workarounds.
• Maintain sanitary and safe work environment and follow safety requirements.
• May actively participate on company’s Safety Committee.
• Ensure that company safety policies as well as federal, state and local safety and environmental regulations are observed.
• Must have a complete understanding of company’s policies, SOPs, QPs, EPs, HACCP and cGMP that pertain to their department to ensure quality, safety, efficiency and sustainability.
• Must adhere to all company policies.
• Examine documents, materials, and products and monitor work processes to assess completeness, accuracy and conformance to standards and specifications.
• Follow all SOPs in a given area.
• Perform all other duties as assigned by Manager and/or designee.