Manager, E-Commerce

Job Type

Full-time

Description

Exemption Status: Exempt

Primary Work Location: San Francisco Warehouse

Position Type: Full time

On-Site Requirement: In Person

Travel Requirements: May travel to different sites as needed

Job Shift: Varies

Job Summary

Oversees all E-Commerce operations, including E-Commerce projects, collections, security, safety, processing sales, Team Member management, financial performance, department budget, strategy, and margin goals for Goodwill of the San Francisco Bay (GSFB) and its affiliated entities. Mentors and trains E-Commerce Assistant Managers.

Responsibilities

• Maximizes revenue and margin from donated goods through online sales.
• Oversees security procedures and audits incoming merchandise for loss control.
• Analyzes sales and expense reports to improve margin, revenue, and processes.
• Maximizes sales performance through proper listing, handling, rotation, and shipping of all merchandise.
• Oversees business unit operations to ensure production efficiency, quality, service, and cost-effective management of resources.
• Overall responsibility for department budget.
• Provides positive and professional working relationships with peers, Team Members, and outside vendors to ensure effective operation of E-Commerce.
• Oversees the proper procedures for handling and sales of E-Commerce merchandise.
• Implements and maintains procedures to maximize efficiencies in production, sales, customer service, and receipt of store donations with a focus on continuous improvement.
• Ensures proper adherence by store and E-Commerce Team Members to policies and procedures.
• Provides information and counsel concerning retail operations to the VP of Retail that supports strategic development and improvements in growth and effectiveness of GSFB retail services.
• Ensures timeliness and accuracy of all required reports and records.
• Works with the Director to develop strategies that will react to trends and Key Performance Indicators (KPI) to ensure we’re receiving the highest value on each item.
• Works with the Director for continuous growth in department.
• Builds a high-performing team to maximize donated goods being sent to E-Commerce.
• Maintains regular and consistent in-person attendance.
• Responsible for performance management (coaching, discipline, performance improvement plans, and annual reviews), staffing, compensation, and development of Team Members.
• Plays critical role in driving company culture change efforts and change management processes.
• Performs other related duties, as assigned.
  
  

Key Competencies/Enabling Attributes:

I. Leading Your People: Effectively engages and inspires others to become proud members of Goodwill by being a role model in every action and interaction.

• Acquires and Retains Top Talent – Creates and motivates the highest quality workforce to ensure Goodwill becomes a best-in-class organization.
• Fosters a Foundation of Trust – Establishes an environment of trust and respect that inspires high engagement.
• Builds Diverse Partnerships – Develops strategic partnerships inside and outside the organization to support the Goodwill vision and brand.
  
  

II. Leading Performance: Delivers high performance results through effective decision-making, planning, and execution to exceed customer expectations.

• Manages Performance and Results – Develops and executes plans that drive accountability for operational success.
• Makes Sound and Timely Decisions – Models managerial courage, business acumen and discernment to make sound decisions that positively impact business results.
• Surpasses Customer Expectations – Establishes an attitude and commitment to “wow” the customer.
  
  

III. Leading the Business: Possesses the knowledge and expertise to lead the operations, deliver results, control budget, & drive business growth.

• Applies Business and Financial Reasoning – Understands how the team’s performance and financials contribute to the success of the Goodwill Mission.
• Acts Strategically – Develops distinctive strategies to achieve competitive advantage and translates a strategic vision into specific objectives and action plans.
• Embraces Change and Innovation – Establishes an environment that anticipates and embraces change.
  
  

Qualifications

• Minimum 2 years’ experience of demonstrated E-Commerce management experience with Goodwill or related retail experience
• Prior jewelry knowledge or sales preferred
• Proficient in Microsoft Office Suite
• Ability to pass a background check and drug screen, where applicable for position
• Ability to speak and read English proficiently
  
  

Physical Demands:

Frequently stand, walk, lift, and carry up to 10lbs. Occasionally sit, reach outward and above, squat, kneel, bend, twist, and lift, carry, push, and pull up to 25lbs.

Other Physical Requirements:

• Vision (Near, Distance)
• Sense of Sound (Ability to hear conversations)
  
  

Reasonable Accommodation Statement:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Salary Description

$85,000.00 annually