HR Services Specialist

Position Summary
The HR Services Specialist is an energetic, process-oriented, and people-focused team member who oversees and administers HR service functions while fostering positive and engaging employee experiences. In this role, your responsibilities will include providing first-line HR support and guidance to employees, payroll processing, benefits and leave administration, managing HRIS/ATS systems, assisting with recruitment, overseeing compliance requirements, coordinating onboarding/offboarding processes, creating Standard Operating Procedures, and identifying opportunities for improvement.

The successful candidate will be detail-oriented, with excellent organizational skills and a passion for helping others, combining HR service expertise with genuine care for building a supportive and engaging work culture.

Duties & Responsibilities

• Serve as the primary HR contact for employees, ensuring exceptional support and a positive experience throughout all interactions.
• Manage employee benefits programs—including medical, dental, vision, 401(k), life insurance, and disability coverage—and coordinate annual open enrollment and leave administration.
• Assist in the recruitment process, including posting job openings, screening candidates, scheduling interviews, and training new managers on the applicant tracking system.
• Identify and implement continuous improvements in the recruitment and onboarding process, ensuring a seamless experience for new hires from job posting to their first day.
• Coordinate employee onboarding and offboarding, conducting orientation sessions, and exit interviews to gather feedback.
• Maintain HR operations and compliance through accurate payroll processing, employee record management, and HRIS administration.
• Build expertise in HR systems to enhance workflows and improve processes through automation.
• Create and maintain Standard Operating Procedures (SOPs) to ensure consistent and efficient processes.
• Perform monthly audits of HRIS and employee records to ensure data accuracy and consistency.
• Build and maintain thorough knowledge of company policies and procedures to effectively guide employees.
• Work with the HR team to streamline processes, implement solutions, and resolve complex issues.
• Champion employee engagement initiatives and foster a positive work environment.
• Stay up-to-date with HR industry trends, regulations, and best practices through continuous learning.
• Perform other duties as assigned.

Skills & Qualifications

• Bachelor's degree in Human Resources, Business Administration, or related field
• Minimum 3 years of professional HR experience in a similar role
• Strong knowledge of HR policies, procedures, and best practices
• Experience in payroll and benefits administration
• Excellent organizational and time management skills
• Strong interpersonal and communication abilities
• Ability to maintain confidentiality and handle sensitive information
• Proficiency with HRIS systems and Microsoft Office Suite, including Excel
• Proven ability to manage multiple projects and priorities
• Experience implementing successful HR strategies and programs
• Strong analytical and problem-solving capabilities
• Ability to work both independently and collaboratively
• High level of professionalism and ethical standards
• Track record of building effective relationships across organizational levels
• Meticulous attention to detail
• Passion for creating positive employee experiences
• Strong empathy and understanding of employee needs

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required for this job. Duties, responsibilities, and activities may change at any time with or without notice.

IQ Fiber is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status, and will not be discriminated against on the basis of disability.

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