Resident Liaison

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Company Overview

At Carlton, we are dedicated to enriching the lives of older adults by offering personalized care and fostering a warm and supportive environment. We know it takes a special group of individuals to help our residents live their lives to the fullest, surrounded by love, kindness, and care. We believe happy employees ensure happy residents. With attractive benefits, hands-on training, and opportunities for career advancement, we take great pride in recruiting people who embrace and embody our unique “culture of caring.”

Join our exceptional team at Carlton Senior Living!

Community: Elk Grove

Schedule: Sunday-Thursday | 9am-5pm

Status: Full Time

Salary Range: $49,000-$51,000 annually, commensurate with skills and experience.

Benefits: Medical, Vision, Dental, Retirement, Bonuses, PTO and More!

Job Summary

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Responsible for ensuring a high quality experience for residents through communication with residents, responsible parties and Management. The Resident Liaison demonstrates on-going efforts to enhance and maintain resident satisfaction in the community through resident and family expectation management and advocacy

Essential Duties and responsibilities Include the following. Other duties may be assigned. Regular and predictable attendance is an essential function of the job.

• Recognizes and understands the physical, mental and emotional needs of residents
• Ability to assess complex situations and engage residents and their families in problem solving
• Works with residents and family members to help with the transition into an Assisted Living Community and adjustment to the aging process.
• Key point person for resident and family questions within the community. Addresses these questionsto the extent that capabilities allow. Refers to appropriate departments and provides follow-up to ascertain that problems/questions are solved.
• Keeps detailed written documentation of interactions with residents and family members.
• Acts as a liaison between residents, family members, and the community
• Assists residents gain access to basic needs
• Coordinates ancillary services such as Podiatrist, Vision, Dental and Audiology
• Visits residents in their apartments to identify care needs
• Functions as part of the interdisciplinary team in order to manage resident and family needs.
• Attends Family Care Conferences with residents, family members and a representative from theWellness Department
• Attend Resident Council Meetings
• Provide our residents with support groups and professional resources that will educate and enrich ourresidents lives
• R.L.’s must be aware, communicate and document behavioral issues regarding the residents, focusingprimarily on suicidal tendencies, depression and isolation. To assist them in this process they should further their education on these topics through webinars, CEU courses or seminars when applicable
• Provide residents with opportunities to give back to the outside community
• Retaining residents in our communities as long as we are able to meet their medical needs andfinancial restraints
• Maintains awareness of safety and environmental concerns
• Keeps current on Title 22 regulations that pertain to your department
• You may be required to provide prospective resident tours of your Community as part of the back-up tour team.
  
  

Qualifications

• Communication Skills
• Ability to communicate clearly and effectively.
• Ability to read and interpret documents such as safety rules, operating and maintenanceinstructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of organization.
• Demonstrate excellent written, oral and interpersonal communications skills
• Interact well with our Carlton Family – residents, family members, all staff members, futureresidents.

• Reasoning Ability
• Ability to apply common sense understanding and carry out written or oral instructions.
• Respond to resident requests in a professional and timely manner, with sensitivity, compassion and a positive attitude
• Make every effort to ensure resident comfort and satisfaction with services provided in thecommunity.
• Hold a thorough understanding of Resident Rights

• Education and Experience
• Two years of direct experience working with the geriatric population.
• Proven problem-solving ability.
• High School diploma or general education degree (GED), or equivalent experience.
• According to Title 22 requirements, employee must be at least eighteen (18) years of age.

• Mathematical Skills
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers,common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Technical Skills

• Must be computer literate with the Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Certificates, License, Registration
• Current First Aid Certification (obtained through community)
• DOJ and FBI fingerprint clearance must be completed prior to working in community (obtained through community)
• Health screening and negative TB test, must be less than six (6) months old. (obtained through community)
  

Carlton Senior Living’s Commitment to Pay Transparency

Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the total package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives.

Benefits

Carlton Senior Living benefits are designed to convey Carlton Senior Living’s culture and values, to create an efficient and inspiring work environment, and to support our employees to give their best in both work and life. We offer the following benefits to eligible employees:

• Premium coverage for employee medical insurance
• Flexible Spending Account (FSA)
• Dental, Vision, Short/Long-term Disability, Basic Life, Voluntary Life and AD&D insurance plans;
• Generous vacation time and leave plans, as well as paid sick days and parental leave;
• Generous benefits like mental and emotional health support through our Employee Assistance Program, a 401K company match, gym and tuition reimbursements.
  
  

Carlton Senior Living reserves the right to modify or change these benefits programs at any time, with or without notice.

Carlton Senior Living’s Commitment to Equal Employment Opportunities

Carlton Senior Living is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. Per Department of Social Services regulations, all applications must undergo an extensive background check, and certain misdemeanor convictions will require an exemption.

Carlton Senior Living is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at [email protected] .