Desktop Technician I
JS International Inc.
Date: 1 week ago
City: Fall River, Massachusetts
Contract type: Full time
Description
JSI Cabinetry is a leading United States kitchen and bath cabinetry supplier committed to fast delivery of the highest quality cabinetry. JSI operates distribution facilities in Fall River, Chicago, Atlanta, and Denver. Our expansive footprint is leveraged to service 2,500 of the finer kitchen and bath dealers in the United States with all-wood cabinets shipped as quickly as the next day.
We currently have an opportunity available for a Desktop Technician I. The Desktop Technician I will be responsible for providing technical support to end-users, troubleshooting hardware and software issues, and ensuring the smooth operation of desktop systems, laptops and tablets. The ideal candidate should have excellent communication skills, a strong technical background, and the ability to work well in a fast-paced environment.
Key Responsibilities
Requirements
JSI Cabinetry is a leading United States kitchen and bath cabinetry supplier committed to fast delivery of the highest quality cabinetry. JSI operates distribution facilities in Fall River, Chicago, Atlanta, and Denver. Our expansive footprint is leveraged to service 2,500 of the finer kitchen and bath dealers in the United States with all-wood cabinets shipped as quickly as the next day.
We currently have an opportunity available for a Desktop Technician I. The Desktop Technician I will be responsible for providing technical support to end-users, troubleshooting hardware and software issues, and ensuring the smooth operation of desktop systems, laptops and tablets. The ideal candidate should have excellent communication skills, a strong technical background, and the ability to work well in a fast-paced environment.
Key Responsibilities
- Serve as the first point of contact for end-users, providing technical support via phone, email, or in person.
- Document and track all reported issues in the ticketing system, prioritize and escalate as necessary, and communicate resolutions to end-users.
- Install, configure, and troubleshoot phones, desktop hardware and software.
- Diagnose and resolve hardware and software issues in a timely manner.
- Set up new phones, desktops, laptops, tablets and peripherals for end-users.
- Perform hardware and software upgrades as needed.
- Maintain accurate records of hardware inventory and software licenses.
- Work closely with the broader IT team to resolve complex or escalated technical issues, sharing knowledge and best practices.
- Follow standard operating procedures for IT support and ticket management.
- Keep abreast of new technologies and industry trends.
- Provide training and guidance to end-users on how to use computer systems effectively.
Requirements
- High school diploma or equivalent
- Strong knowledge of Windows
- Experience with desktop hardware troubleshooting and repair.
- Experience with remote desktop support tools is desirable.
- Previous EDI experience preferred.
- Familiarity with Active Directory, Exchange, and other network protocols.
- Excellent communication and interpersonal skills.
- Ability to prioritize and manage multiple tasks simultaneously in a fast-paced environment.
- Ability to lift and carry equipment when necessary.
- Must be able to work on-site and occasionally travel to different locations to provide on-site support.
- This job description outlines the basic duties and requirements for the position of Desktop Technician. Duties may vary depending on the needs of the organization.
- Monday through Friday, 7:00 AM to 3:30 PM
- May involve occasional evening or weekend availability to perform system upgrades or maintenance tasks
- Health Insurance
- Dental Insurance
- Vision Insurance
- 401(k) matching up to 4%
- Life insurance up to $50,000 paid by employer after 90-day probation period
- Short- & Long-Term Disability insurances paid by employer after 90-day probation period
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