Supplier Relations Manager

About The Company

Home Franchise Concepts is one of the largest franchising systems in the home improvement goods and services space. The Company’s brands: Budget Blinds, The Tailored Closet, Premier Garage, AdvantaClean, LightSpeed Restoration, Kitchen Tune-Up, Bath Tune-Up, Two Maids, Aussie Pet Mobile and Concrete Craft are consistently rated at the top of their categories and supported by more than 3,500 franchise territories in the U.S., Canada and Mexico.

Home Franchise Concepts is a subsidiary of JM Family Enterprises, a family-owned, professionally managed diversified automotive company. To diversify their portfolio, JM Family acquired Home Franchise Concepts in 2019 as their first non-automotive acquisition. The Company fits JM Family’s key investment criteria: asset-light with strong free cash flow characteristics and a track record of growth in an industry with long-term tailwinds. Since the acquisition, the Company has doubled the number of brands under management and is committed to continued, rapid profitable growth.

A few of the Company’s many Accolades and Awards

• Entrepreneur’s Franchise 500
• Entrepreneur’s Franchise 500 Best in Category
• Entrepreneur’s Top Low-Cost Franchise
• Entrepreneur’s Top New & Emerging Franchises
• Entrepreneur’s Top Home-based Franchises
• Entrepreneur’s Top 100 Global Franchises
  
  
  

Position Summary:

The Supplier Relations Manager supports franchisee success by delivering product training, maintaining sales enablement tools, and coordinating supplier relationships. This role ensures smooth procurement operations, helps standardize processes, and collaborates cross-functionally to drive consistency and efficiency across the franchise network. It's a hands-on, execution-focused position ideal for someone who thrives in a fast-paced, service-oriented environment.

This is a hybrid position based out of Flower Mound, TX.

Supervisory Responsibilities: This position will begin with no direct reports.

Duties/Responsibilities:

• Help Drive Franchise Sales Performance by delivering hands-on training and maintaining sales enablement tools that improve product knowledge and sales techniques.
• Strengthen Supplier Relationships by coordinating sourcing activities, managing vendor communications, and supporting procurement operations.
• Contribute to Training Infrastructure by maintaining up-to-date educational content, onboarding tools, and job aids that help franchisees meet brand standards.
• Maintain Procurement Processes by executing standardized procedures that support operational efficiency and cost savings.
• Manage Data Accuracy & Accessibility by organizing and updating supplier and product-related information in internal systems.
• Other duties and responsibilities as assigned
  
  
  

Sales Enablement

• Conduct virtual and in-person product and sales training sessions for franchisees.
• Develop and maintain sales support materials, including product guides, proposal tools, and sample kits.
• Work with franchisees and performance data to identify skill gaps and coordinate targeted training efforts.
• Organize and manage training materials on SharePoint and The Source.
  
  
  

Supplier Coordination & Procurement Support

• Act as the primary point of contact for daily supplier communications and performance follow-ups.
• Assist with sourcing and onboarding new suppliers and communicating product updates to franchisees.
• Manage pricing updates, invoicing, vendor documentation, and compliance tracking.
• Support procurement operations by ensuring consistency in processes and helping to monitor key supplier metrics.
  
  
  

Cross-Functional Collaboration & Event Support

• Partner with training, marketing, IT, merchandising, and supplier relations teams to coordinate initiatives.
• Assist in the planning and execution of supplier activities during national and regional franchise events.
• Stay informed on industry trends and share insights to help maintain a competitive offering.
  
  
  

Required Skills/Abilities:

• Proactive, organized, and solutions-oriented
• Enjoys supporting others and working as part of a team
• Strong project coordination and time management skills
• Exceptional verbal and written communication skills
• Ability to work independently in a fast-paced environment
• Ability to interact professionally with customers and anticipate their needs
• Excellent organizational skills and attention to detail
• Clear communicator with experience delivering presentations or training
• Proficient in Microsoft Office tools (especially Excel and PowerPoint); familiarity with SharePoint is a plus
• Comfortable working cross-functionally and managing details in a fast-paced environment
• Willingness to travel up to 20% to support franchisee engagement and events.
  
  
  

Education and Experience:

• Bachelor’s degree is preferred
• 3+ years of experience in vendor coordination, sales support, or procurement operations
• Experience in home improvement or remodeling industry is preferred
• Familiarity with franchise systems or multilocation businesses is preferred
  
  
  

Physical & Workplace Requirements:

• Light duty work environment – primarily office-based with minimal physical exertion.
• Ability to sit for extended periods while working on a computer.
• Occasional standing or walking for presentations or facilitation.
• Ability to lift and carry up to 25 lbs occasionally (e.g., training materials, equipment).
  
  
  

To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

This job description is intended to describe the basic, critical elements of the job. It should not be construed as an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the job. This job description does not constitute a contract of employment. It may be modified or amended at any time at the employer’s discretion.

HOME FRANCHISE CONCEPTS IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER

Home Franchise Concepts is an Equal Employment Opportunity employer. We are committed to recruiting, hiring, retaining, and promoting qualified associates without regard to age, race, religion, color, gender, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, gender expression, mental or physical disability, national origin, marital status, citizenship, military status, genetic information, veteran status, or any other characteristic protected by federal, state, provincial, or local law.

DISABILITY ACCOMMODATIONS

If you have a disability and require a reasonable accommodation to complete the job application process, please contact HFC's Talent Acquisition department at [email protected] for assistance. If you have an accommodation request for one of our recruiting events, please notify us at least 72 hours prior so that we may provide assistance.

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