Scheduling Coordinator - Surgical Services - Part Time

Job Details

Description

Job Summary

Is responsible for scheduling surgery, endoscopy, percutaneous nephrolithotripsy, and eye laser procedures, perioperative case record data entry and reports for Perioperative Services.

Supports, and is responsible for incorporating into job performance, the Frederick Health (FH) mission, vision, core values and customer service philosophy and adheres to the FH Compliance Program, including following all regulatory requirements and the FH Standards of Behavior.

Example Of Essential Functions

• Accepts and processes requests from physicians and physicians’ staff to add, change, move or cancel surgical cases. Communicates to surgeons and surgeons’ offices any changes to the Surgical Schedule.
• Takes required procedure and patient information to book a surgical case. Reserves time, room, equipment, staff and other resources required for surgical procedures. Notes testing requirements and any special requests for the case.
• Performs conflict checking and resolves all conflicts, as necessary, before confirming a booking with the requestor.
• Coordinates scheduling of tests and procedures performed by ancillary departments and outside services requested for the case, e.g., x-rays, neuromonitoring, etc.
• Exercises good judgment when presented with a difficult situation and offers solutions that are appropriate for the situation. Makes constructive recommendations to improve current processes.
• Effectively communicates changes to the OR Schedule to physicians’ offices and all affected areas, as necessary.
• Links appropriate patient account number to booking record so that the case record, when initiated, is associated with the correct account number.
• Verifies a case record exists for each surgery case performed, both scheduled and add-on cases. Verifies all times entered in time fields are in proper sequence, and all required fields have been completed. Confirms all required documentation has been received for records documented on paper. Requests any missing documentation to be sent to the posting/scheduling team.
• Performs timely post-op data entry of paper records.
• Performs quality assurance check on the accuracy of all information before it is disseminated.
• Produces reports in a timely manner on quality indicators, utilization data and other information disseminated inter/intra-departmentally, or to an outside regulatory agency.
• Produces reports to support clinical competency for licensing renewals for physicians and clinical staff.
• Actively engages in departmental efforts to promote retention of staff and provide for a high level of employee morale.
  
  

Required Knowledge, Skills And Abilities

• A strong knowledge of medical/surgical terminology.
• Excellent verbal and oral communication skills in order to effectively interact with employees, managers, physicians, and physician office staff.
• Attention to detail, with the ability to produce accurate work when frequently interrupted. Demonstrated organizational skills.
• Proficiency in the use of appointment scheduling and Microsoft Office software applications.
  
  

Minimum Education, Training, And Experience Required

• A medical secretary degree or equivalent required and one year experience as a Surgical Scheduler preferred.
• A minimum of one year of hand-on experience scheduling surgical procedures.
  
  

Reporting Relationship

Reports to Pre-Access Supervisor