Professional Services Technician

About EPIC IO Technologies

We are at the forefront of technology, empowering businesses to thrive in the digital age by harnessing the transformative potential of 5G-ready connectivity and AI + IoT solutions.

We are dedicated to making businesses safer, smarter, and more connected through our innovative software-focused approach. Our cutting-edge open AI platform, DeepInsights, is the cornerstone of our mission.

At EPIC iO, we don’t just provide solutions; we co-create opportunities for growth and success. We are more than a technology provider; we are your trusted partner on the journey to a safer, smarter, and more connected future.

Why join our team?

• Bring your skills and knowledge to an innovative and growing workplace
• Work and collaborate with a team who has become one of the best in the industry
• Use industry-leading technology and the best tools available to ensure success
• Work in a stable industry with strong growth potential
  
  

As the Professional Services Technician, you will be working on our Operations team. This position will primarily be responsible for the layout, build, and assembly of electronic components for customer demand. Support involves interactions and engagement with stakeholders across the company. Additionally, you will be responsible for the accuracy and flow of inventory in the warehouse.

Responsibilities & Tasks

• Learn and follow field engineering processes, procedures, and schedules for servicing customers in the assigned area of responsibility; assist in developing new and refining existing SOPs.
• Conducted site surveys per EPIC iO’s processes and assisted in site design using the EPIC iO suite of products, partner systems, and equipment.
• Configure and make ready equipment and products for system deployment.
• Train and manage third-party vendors in the delivery of EPIC iO products and services.
• As an independent and proactive team member, ensure prompt resolution of customer issues.
• Manage projects within or including large construction and heavy equipment work sites, coordinating with other contractors, project managers, and customer representatives.
• Build and maintain a thorough understanding of company equipment/system capabilities, technical specifications, product offerings, and service pricing.
• Perform manual labor as required in conjunction with coordinating and executing customer installations, service calls, and demobilization of equipment.
• Assist in wiring, configuring, and QC of solutions and systems before deployment in the field.
  
  

Required Qualifications

• 1-3 years of experience in computer system build, CCTV knowledge & installation, and/or hands-on building and fabricating machinery.
• High School Diploma or equivalent required. Associates degree in electronics or a Certification in Supply Chain is preferable.
• Ability to maintain composure, organization, and flexibility in a dynamic environment.
• Self-starting mindset to tackle problems and find solutions with minimal oversight.
• High School Diploma or GED required; Associate or technical college degree or bachelor’s degree in a relevant engineering or technical background preferred
• Minimum 3 years’ experience in security or access controls installation, low voltage, system integration work, structured cabling, and/or network video configuration - will accept the combination of experience and certification in lieu of a formal higher learning degree.
• Project Management experience, including all phases – Initiation, Planning, Execution, Closure.
• A clean driving record or validation of known citations; a State of California Class A commercial license and towing experience are ideal.
• Working knowledge of low-voltage electrical/solar systems, software programming, and/or security solution design is all a plus.
• Capacity to receive and apply constructive feedback for continuous improvement.
• Excellent verbal and written communication skills.
• Demand high performance and quality standards from their peers.
• Meticulous attention to detail.
• Sense of humor and ability to work effectively in a team.
  
  

Physical Requirements

• Ability to lift 125 lbs., work in austere environments, and in inclement weather.
• Comfortable working at heights with ladders and aerial lift equipment.
• Willingness to travel up to 50% locally and 25% remotely, implying the ability to move and work in different geographical locations.
  
  

Equal Employment Opportunity

EPIC iO provides equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, age, national origin, physical or mental disability, military or veteran status, genetic information, or any other protected classification. Equal employment opportunity extends to all aspects of employment, including, but not limited to, recruitment, hiring, training, promotion, demotion, transfer, leaves of absence, and termination. EPIC iO takes allegations of discrimination, harassment, and retaliation seriously and will promptly investigate such behaviors.