Medical Scheduler - $2,000 Sign-on Bonus

Job Summary

The Medical Scheduler is responsible for scheduling patient appointments by telephone within the guidelines set by True Health. The Medical Scheduler (Call Center Agent) will be responsible for professionally responding to telephone inquiries from callers and ensuring patient satisfaction by providing quality service, identifying patient needs and assisting them with issues/concerns related to healthcare issues. The Medical Scheduler works in a Call Center setting working inbound or outbound calls.

Primary Functions

• Answer incoming calls from patients who are requesting appointments.
• Schedule appointments on the computer within the guidelines set by True Health.
• Answer patient questions as needed and within the scope of responsibilities.
• Follow Customer Service guidelines as set forth by the company.
• Other responsibilities as assigned
  
  

Education And Experience

• High School Diploma or equivalent
• Minimum 1 year of telephone or customer service experience
• Minimum 1 year of medical experience
  
  

Knowledge, Skills And Abilities

• Typing/keyboarding 35 wpm
• 10-key adding machine
• Computer literacy
• Effective verbal and listening communication skills
• Ability to manage heavy call volumes
• Ability to work well independently and with others
  
  

Additional Qualifications

• Bilingual a plus, but not required
  
  

RELATIONSHIP REPORTING

• Reports to the Medical Scheduling Manager
  
  

Physical Requirements

• Ability to see and read computer screen and printed materials with or without vision aids
• Ability to sit, stand, or view a computer screen for extended periods of time
• Ability to perform repetitive hand and wrist motions for extended periods of time