Help Desk Specialist

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Locations: NSWC Corona, CA & NSWC Corona Detachment Fallbrook, CA; (Naval Surface Warfare Center - 1999 4th St, Norco, Ca 92860)

Clearance: Secret

Certifications: CompTIA Security + CE (* must adhere to 8570.01M CWF Requirements - IAT Level II)

Requirements

• a high school degree, or a GED, and three (3) years of relevant experience in system administration and experience installing patches, performing system updates, managing server and storage processing strategies and providing a wide range of system administration functions, OR
• a bachelor's degree in a relevant field, OR
• a master's degree in a relevant field.
  
  

Roles And Responsibilities

• Experience with Incident management, Problem management, Knowledge management.
• Ability to follow established protocols and procedures and apply industry best practices.
• Communicate clearly, both orally and in writing, in English.
• Have comprehensive knowledge of, and experience with, government regulations, policies, procedures, and limitations.
• Coordinate with the appropriate management levels, as required by applicable policies or procedures.
• Have working knowledge of latest versions of office automation software and recognize potential enhancements or limitations of new software utilized within their area of expertise/tasking.
• Experience providing scheduled and ad-hoc technical presentations to various audiences.
• Experience in conducting training for IT applications.