VP, Fraud Management

Job Description

Our client is seeking a The VP, Fraud Management for a direct hire opportunity. The VP, Fraud Management role oversees the development and execution of the Bank’s Fraud Management Team including, the prevention, detection, investigation, recovery, and remediation of fraud. Supports and leads efforts to protect bank clients’ deposit balances and the organization from fraudulent attempts to misappropriate those funds in a rapidly changing environment while enhancing customer experiences when encountering fraud. This role also oversees the management and oversight of relevant software and other tools to facilitate a reduction of the Bank’s overall fraud risk exposure. This position requires that the individual work in office, independently, and with minimal supervision.

Ensures compliance within all Bank policies and procedures, as well as all applicable state and federal banking regulations.

Essential Duties And Responsibilities

• Manages and directs the day-to-day activities of the fraud department ensuring alerts are reviewed in a timely manner
• Reviews escalated fraud alerts from fraud staff and determines additional actions or next steps.
• Performs fraud reviews derived from system alerts and non-alert, based sources, such as incidents reported by Bank employees
• Identifies and implements appropriate fraud detection tools and related procedures, addressing aspects of both effective fraud risk management and operational efficiency
• Works with internal partners and external vendors to validate, tune, and improve fraud monitoring technologies
• Coordinates with appropriate business units, compliance, and BSA/AML departments to ensure timely and appropriate responses to suspected fraud and remediation
• Leads investigations of fraud incidents and collaborates with appropriate business stakeholders to identify and address root causes
• Oversees the monitoring of fraud warning reports and supporting fraud risk management applications
• Leads strategy and executes fraud investigations and recovery efforts, leveraging internal and external partners, resulting in positive client experiences that are efficient, minimize losses, and maximize recovery of stolen funds
• Conducts investigations of digital banking fraud, account take over, customer scams, and money mule activity
• Ensures a culture of exceptional service and support for clients and team members by monitoring, understanding, and delivering on support related SLA standards
• Acts as a fraud subject matter expert on relevant regulations and policies, networking with industry contacts to gain competitive insights and best practices
• Utilizes strong communication skills to effectively communicate with stakeholders, present findings, and raise awareness about fraud risks within the organization
• Demonstrates independent judgment with a minimal amount of supervision and direction.
• Demonstrates ability to motivate and develop employees with a positive approach to challenges while building a high-performance culture
• Identifies areas for process improvement
• Demonstrates knowledge of state and federal regulations as they pertain to fraud.
• Remains current with emerging technologies
• Minimum of 10 hours CRA volunteer hours per year. Volunteer hours are typically scheduled within business hours. This is compensable time and mileage is reimbursed
• Other duties as assigned
  
  

Supervisory Responsibilities

This position will manage a team of Fraud Analysts.

Qualifications

• 7+ years of experience in banking.
• 5+ years of commensurate fraud risk management responsibilities in either an operational or oversight function
• Experienced in a fast-paced, high-volume financial services environment
• Self-starter with strong attention to detail and problem-solving skills
• Ability to multi-task in a fast-paced environment
  
  

Kavaliro provides Equal Employment Opportunities to all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Kavaliro is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Kavaliro will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please respond to this posting to connect with a company representative.

Job Requirements

On-Site