Sales Support Specialist

Primary Purpose Of This Role

Are you someone who thrives on building, implementing and executing process? Do you enjoy diving into details and executing accurate documentation? Are you energized by having pace to your work and delivering within varying deadlines? If so, we have a fantastic opportunity for you.

Our Sales Support Specialists play a vital role in winning over prospective customers and expanding current customer business through building relationships that result in a high level of satisfaction, commitment and retention. The primary purpose of this role is to optimize the quote to order to purchase order to change order processes while maximizing cost savings through out discounting programs. People who thrive in this role are adept at developing a high level of expertise with their craft, including a heavy emphasis on process and process-improvement, and a high-level of attention to detail and accurate execution. Furthermore, they continually demonstrate the capability to build and maintain productive internal and external relationships with key partners while flexing their efforts to meet the required pace of the role.

Still interested? Please continue reading to learn more about the day-to-day responsibilities of this critical role.

Key Outcomes And Responsibilities

• Supporting our sales team in winning new business and increasing sales
• Prepare quotes, proposals and bid documentation
• Validate pricing as needed
• Compile information to be included with sales packages
• Leverage knowledge of discounting programs to win inside sales opportunities as they arise
• Drive customer satisfaction through providing a single point-of-contact for current and prospective customers questions and inquiries
• Perform as a liaison between sales, service and our customers to ensure each critical group is fully informed and aware of critical timelines and touchpoints
• Provide timely and accurate responses to customer inquiries via phone, email and direct messaging
• Anticipate where challenges may arise and attempt to proactively resolve before they negatively impact our relationships
• Improve internal efficiency through continuous process improvement efforts
• Leverage quarterly objective planning to identify opportunities to improve our accuracy, efficiency and effectiveness
• Follow through and implement identified solutions, whether specific to the sales support team or in partnership with various internal partners
• Regularly check in with department to gauge if and where help may be needed
• Enhance profitability through timely order entry and accurately processing returns
  

Required Qualifications

• Demonstrated experience in a customer-facing role, typically gained through a minimum of 3 years of experience
• Consistent ability to produce timely and accurate documentation
• Excellent interpersonal and relationship-building skills
• Expert level verbal and written communication skills
• Proficient with ERP software (Q360 experience preferred but not required) and MS Office applications (Emphasis on MS Excel experience/expertise)
• Ability to effectively prioritize work
• Strong attention to detail
• Ability to handle confidential information with integrity and discretion
• Ability to work collaboratively in a fast-paced, dynamic environment
• High School Diploma or equivalent