Hospitality Front Desk Agent Full Time

Benefits:

• Simple IRA matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
  
  
  

About the Position:

This is an Essential Position which means you are required to report to work in inclement weather, and during emergency events without delay or disruption.

The position hours are generally from 3PM - 11PM Saturday through Wednesday. Candidate must be able to work Holidays; and different days of the week substituting for other shifts, including overnight (11PM-7AM), if needed.

This position is full-time, 40 hours per week with health and welfare benefits.

Requirements:

• Customer Service Experience or Hotel Experience
• Demonstrates excellent written and oral communication skills.
• Demonstrates database management knowledge / skills.
• Proficient aptitude for using MicroSoft Office application.
  
  
  

Responsibilities:

• Provide best customer service practices
• Greet, check in, and checkout the Lodge guests
• Answer and direct all phone calls
• Generate and distribute night audit reports
• Respond to emergency situations
• Apply policies and procedures
• Prepare room inventory
• Maintain room availability
• Arrange campus shuttle transportation
• Assign room keys accordingly
• Assist guests with locked safes
• Maintain a clean, safe, fully stocked and organized work area
• Check and balance all future reservations for patients
• Provide daily continental breakfast for all guests
• Process reservations on the Visual One system
• Resolve guest complaints within scope of authority; otherwise refer the matter to the management
• Balance all shift audits in order to correct any errors that might impact patients/caregivers stay at the Lodge
• Coordinate repairs with maintenance team
• Assist in dealing with problems as they arise and day-to-day trouble shooting
• Ensure that shift handovers and briefings are carried out