Customer Service Representative

Sahadi’s is committed to delivering exceptional customer experiences. We are a specialty grocer with a gourmet deli. We are looking for a motivated, friendly, and detail-oriented Customer Service Representative to join our growing team.

Position Overview

As a Customer Service Representative, you will play a critical role in ensuring our customers have a positive experience. You will be the primary point of contact for inquiries, concerns, and requests, providing solutions in a professional and friendly manner. Your goal will be to foster customer loyalty by resolving issues efficiently and helping them make informed decisions.

Key Responsibilities

• Address customer concerns, complaints, or issues, offering effective solutions and ensuring customer satisfaction.
• Provide product information to customers, offering recommendations and upselling when appropriate.
• Crosstrain in all our food service departments.
• Collaborate with team members to resolve issues.
• Follow up with customers to ensure their issues have been resolved to their satisfaction.
• Participate in ongoing training and development to stay current with product offerings and customer service best practices.
  
  

About Sahadi's

Sahadi’s has been doing business in Brooklyn for over 65 years with the original Sahadi’s established in Manhattan in 1898. Today the store anchors a historic Middle Eastern commercial enclave that flourishes along Atlantic Avenue between Court and Clinton Streets. This shopping district endures where there are no Middle Eastern residents to speak of. The appeal of Sahadi’s is, and always will be, the quality of their food. From the gourmet chef, to the adventurous home “experimenter”, you will be sure to find the perfect ingredients on Sahadi’s brimming shelves. Grains, beans, spices and many multinational varieties of olive oils and cheese abound. For those seeking a takeout gourmet meal, over thirty specialty dishes are proudly prepared daily.