Technical Support Analyst (Entry Level)

Location: Southfield, MI | Hybrid Model

Hybrid Model: On-site twice a week

Schedule: Monday to Friday

Eligibility: U.S. citizenship or Green Card required 

About the Role

Sintel Americas is seeking Technical Support Analyst to join our team in Southfield, Michigan, supporting our continued growth in the U.S. This role plays an important part in delivering high-quality technical support to our clients in the automotive supply chain sector. This is an excellent opportunity for professionals interested in building experience in a global technology environment.

Key Responsibilities

• Provide technical assistance via phone, email, and internal platforms
• Monitor and troubleshoot EDI systems and data flows
• Manage support tickets and document incident resolutions
• Execute standard procedures and ensure high service quality
• Collaborate with global teams to maintain system reliability

Required Qualifications

• Previous experience in Technical Support, Network Operations Center (NOC) or related roles
• Understanding of EDI (Electronic Data Interchange)
• Proficiency in English and Spanish
• Degree in Computer Science, Information Systems, or a related field (or currently pursuing)
• Strong problem-solving and communication skills

Experience in the automotive sector is a plus 

Why Join Sintel

Sintel is a global technology company with over 37 years of expertise in the automotive supply chain. We are committed to operational excellence, customer value, and building long-term partnerships. 

  Learn more at www.sintel.com