Guest Services Representative at South Park Mall
Nothing Bundt Cakes
Date: 1 week ago
City: Strongsville, Ohio
Contract type: Full time
Benefits:
No experience necessary. We will train the right person to be an awesome member of our team!
Guest Services Representative (GSR) Description:
The Guest Services Representative (GSR) serves our guests in person and over-the-phone with creative celebration solutions in a warm and welcoming environment. Guest Services Representatives (GSRs) assist the Crafting department, perform light cleaning, and some clerical duties.
This position will be in Strongsville, OH at our new indoor kiosk location at South Park Mall. Current open days are Friday - Saturday from 10a-8p and Sunday 12p-6p.
Responsibilities may include but are not limited to:
We are looking to bring our new colleague on board as soon as possible, but we will spend the necessary time to find the best fit both in abilities and culturally.
We can’t wait to meet you!
Employees at a franchised Nothing Bundt Cakes bakery location are employed by the franchise owner/operator and are not employees of Nothing Bundt Cakes Corporate (the franchisor). All inquiries about employment should be directed to the franchise owner/operator and not to Nothing Bundt Cakes Corporate. Each franchise owner/operator is responsible for ensuring compliance with local, state and federal law.
California Applicant Privacy Policy
- Dental insurance
- Employee discounts
- Health insurance
- Vision insurance
No experience necessary. We will train the right person to be an awesome member of our team!
Guest Services Representative (GSR) Description:
The Guest Services Representative (GSR) serves our guests in person and over-the-phone with creative celebration solutions in a warm and welcoming environment. Guest Services Representatives (GSRs) assist the Crafting department, perform light cleaning, and some clerical duties.
This position will be in Strongsville, OH at our new indoor kiosk location at South Park Mall. Current open days are Friday - Saturday from 10a-8p and Sunday 12p-6p.
Responsibilities may include but are not limited to:
- Abides by all NbC policies and procedures
- Upholds NbC's image and brand
- Keeps case in retail area stocked with Bundtlets, 8”, and 10” cakes, and back-up sample trays
- Maintains par levels in cooler for case cakes, assorted Bundtini packs, and sample trays
- Folds cake boxes
- Introduces walk-in guests to our bakery and provides guest tour presentations
- Assists guests with walk-in orders while using creative celebration solutions
- Suggests balloon sales, appropriate retail items, and up-sells with candles and cards
- Assists phone guests by placing incoming orders
- Acts as last line of defense for ensuring brand standards are met
- Operates point of sale (POS) system with accuracy and efficiency
- Gathers guest email addresses
- Maintains a strong knowledge of NbC's products, prices, and promotions
- Keeps retail area clean, swept, and neatly merchandised
- Dusts all retail surfaces, including all counter tops, and POS stations
- Performs duties assigned by Crafting department such as fluffing bows and making design pieces
- Assists other departments as necessary
We are looking to bring our new colleague on board as soon as possible, but we will spend the necessary time to find the best fit both in abilities and culturally.
We can’t wait to meet you!
Employees at a franchised Nothing Bundt Cakes bakery location are employed by the franchise owner/operator and are not employees of Nothing Bundt Cakes Corporate (the franchisor). All inquiries about employment should be directed to the franchise owner/operator and not to Nothing Bundt Cakes Corporate. Each franchise owner/operator is responsible for ensuring compliance with local, state and federal law.
California Applicant Privacy Policy
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