Rooms Division Manager

Job Details

Description

Responsibilities:

• Ensure smooth processes and high compliance in terms of guest relations, housekeeping and reservation standards
• Oversee smooth check-in/check-out processes and handle guest inquiries and complaints
• Supervise housekeeping staff to maintain cleanliness and orderliness of guest rooms and public areas
• Cultivate high levels of guest satisfaction by addressing guest needs and resolving issues promptly
• Responsible for the deployment of personnel, making sure there is sufficient and competent personnel to guarantee the satisfaction of the guests
• Act as a liaison between housekeeping, front desk, and engineering to ensure smooth repairs
• Strong cooperation with the sales department and the maintenance team, along with all supporting departments
• Organization of department trainings
• Be the MOD on property when working evenings
  
  

Requirements

• Several years of professional experience in front office or housekeeping management
• Experience in a supervisory or managerial role within the hospitality industry
• Strong leadership and organizational skills
• Excellent communication and interpersonal skills
• Ability to handle stressful situations and multitask effectively
• Detail-oriented and proactive
• High standards of professionalism and customer service
• Flexibility to work various shifts, including weekends and holidays
  
  

Team Members May Enjoy The Following Benefits

• Medical, Dental, Vision, and Supplemental Plans
• Paid Time Off and Paid Holidays
• 401(k) Retirement Plan with Company Match
• Long-Term & Short-Term Disability Insurance
• Life, AD&D, and Supplemental Insurances
• Employee Assistance Program
• Resort Accommodation Discounts
  
  

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees, or guests.

A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.

This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.

We are an Equal Opportunity Employer of all qualified individuals, including minorities, women, veterans & individuals with disabilities. We participate in E-Verify.