Customer Service Order Administrator

The Customer Service Order Administrator will be working alongside our licensed veterinary technicians and customer service order administrators to process prescription orders received for our clients, and other necessary duties as order volume allows.

Essential Functions/Job Duties

• Process prescription orders received from partner pharmacies to our clients.
• Evaluate client records to validate prescription requests.
• Learn and follow workflow for prescription request approval, denial, and escalations.
• Ensure compliance using internal and external tools and tracking documents.
• Maintaining and merging duplicate profile accounts in the proprietary CRM solution
• General clerical functions, including faxing and mailing pet records and rabies tags, and processing returned mail.
• Other duties or functions as requested.
  
  

Minimal Qualifications

• Previous experience in an administrative role preferred
• Previous customer service experience preferred
  
  

Education Requirements

• High School Diploma or General Education Degree (GED)
  
  

Company Overview

PetIQ provides convenient and affordable pet health and wellness products and veterinary services to pets and their families through retail and ecommerce channels across the country.

We are advocates for pet parents, because we believe that all pet parents should be able to provide necessary care that enhances the lives of their pets.

Why join the PetIQ Team?

• Great company culture
• Company is in growth mode, come be a part of our exciting growth
  
  

Full Time Employee Benefits Include

• Medical, Dental, Vision
• Flex Spending Account
• Company Paid Life Insurance
• 401(k) with Company Match
• Employee Assistance Program (EAP)
• 8 Paid Holidays, 2 Personal Days and PTO
• Short and Long Term Disability Insurance
  
  

PetIQ is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, creed, national origin, ancestry, citizenship status, age, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), gender, gender identity, gender expression, sexual orientation, marital status, familial status, domestic partnership or civil union status, military or veteran status, disability, medical condition, genetic information, or any other characteristic protected by federal, state, or local law.

We believe in providing equal opportunities for all qualified individuals and strive to create a work environment free from discrimination, harassment, and retaliation. If you require a reasonable accommodation during the application or employment process, please contact [email protected]

By submitting this application, I certify that my answers are true and complete to the best of my knowledge. If this application leads to employment, I understand that false or misleading information in my application or interview may result in my release.