IT Help Desk Tier II

Apalachee Center, Inc. is best known for helping individuals and families of North Florida succeed in recovering from emotional, psychiatric, and substance abuse crises. Apalachee Center, Inc. provides comprehensive behavioral health services across 8 counties (Franklin, Gadsden, Jefferson, Leon, Liberty, Madison, Taylor, and Wakulla Counties).

Apalachee Center, Inc. offers competitive benefits for our full-time positions to include health, dental, vision, basic life insurance, long term disability, paid time off, and more.

Overview

Provide computer desktop support to end users of Apalachee Center and is additionally responsible for attached equipment. The IT Helpdesk Tier II must ensure that each customer has a completed and successful system set-up to perform their daily activities. Assist employees of Apalachee Center remotely and in person. Create/maintain desktop images and provide instruction sets for installation to the MIS Department. Assists the IT Solutions Supervisor to provide backup and disaster recovery.

Essential/Core Job-specific Duties And Responsibilities

• Collaborate as a team to accomplish the MIS Department objective.
• Assist customers in remote locations by repairing equipment.
• Install and repair a high level operating system malfunctions.
• Install and repair high level software system malfunctions.
• Resolve tickets in the Apalachee Center helpdesk system.
• Install printer drivers, install periphery equipment and all drivers.
• Perform backup of servers and workstations as needed.
• Responsible for working within windows group policy to increase employee efficiency and assist in the conservation of network bandwidth.