Appointment Scheduler
Rockford Gastroenterology Associates, Ltd.
Date: 1 week ago
City: Rockford, Illinois
Contract type: Full time
Description
OVERALL SUMMARY:
The appointment scheduler is responsible for all office and outpatient scheduling with an emphasis on thorough follow-through.
Duties And Responsibilities
QUALIFICATIONS:
OVERALL SUMMARY:
The appointment scheduler is responsible for all office and outpatient scheduling with an emphasis on thorough follow-through.
Duties And Responsibilities
- Schedules patient appointments for office and outpatient hospital for all physicians and nurse practitioner.
- Carries out discharge instructions from hospital rounds cards.
- Works directly with individual physicians and nurses regarding add-ons, rescheduling, and emergent patients.
- Interacts in a cooperative and flexible manner with patients, physicians, front desk, hospital scheduling secretaries, and all other RGA departments.
- Reacts in a calm and responsive manner whenever rescheduling occurs.
- Becomes knowledgeable concerning patient’s symptoms and develops the ability to identify instances when a nursing assessment is needed.
- Become knowledgeable and proficient with computer scheduling.
- Develop a thorough understanding of diagnostic tests and procedures being scheduled in order to give appropriate patient instructions.
- Develop a thorough understanding of the total scope of the practice to include both office and hospital.
- Communicate scheduling changes to all necessary personnel at both hospital and office.
- Recognize the need for and request assistance for m the patient care coordinator or the patient care manager for difficult scheduling needs.
- Perform other duties as required.
QUALIFICATIONS:
- High school graduate.
- Present a neat professional appearance.
- Create a good impression as a friendly, empathetic, composed and efficient individual on the phone and in face-to-face contact with patients.
- Demonstrate reliability, a pleasant attitude and a willingness to perform the duties required.
- Demonstrate effective communication with physicians and co-workers.
- Able to maintain and comply with patient confidentiality and integrity policy on all matters.
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