Product Training Specialist

Job Details

Description

Company Overview: Our mission at MacQueen is to cultivate partnerships between our customers, vendors, and employees. We strive for total satisfaction at the end of the day, every day. This mission underscores our commitment to building strong relationships, delivering exceptional experiences, and ensuring that every interaction with MacQueen leaves a lasting positive impact. We are guided by four pillars that drive consistency and excellence in everything we do: Pride in our People, Care for our Customers, commitment to Best in Class Products, and Partnerships for Success.

We believe that our greatest asset is our people. We take pride in fostering a supportive and inclusive work environment where every individual is valued, respected, and empowered to reach their full potential. At MacQueen, you'll join a team of dedicated professionals who are passionate about making a difference and achieving shared success.

Our customers are at the heart of everything we do. We are committed to understanding their needs, exceeding their expectations, and building lasting relationships based on trust and reliability. With a customer-centric approach, we strive to deliver exceptional experiences and solutions that drive value and satisfaction.

We are dedicated to delivering best-in-class products and services that set industry standards and exceed market demands. Through strategic partnerships and collaborations, we leverage our expertise and resources to drive mutual success and create opportunities for growth and innovation.

We believe in fostering a culture where Integrity, Innovation, Excellence, and Insight are not just our values but guiding principles that drive our success and unify us as One Team MacQueen.

We conduct business with honesty, transparency, and ethical conduct, earning the trust and respect of our stakeholders. We foster a culture of innovation, encouraging creative thinking and continuous improvement to drive progress and stay ahead of the curve. Our commitment to excellence drives us to consistently deliver high-quality results and exceed expectations. With insight and strategic foresight, we anticipate market trends, identify opportunities, and navigate challenges with agility and resilience.

Job Summary: The Product Training Specialist is responsible for showcasing and demonstrating the features, functionality, and benefits of our products or services to potential customers, clients and internal teams.

Essential Duties

• Product Knowledge:
• Develop a deep understanding of the features, specifications, and capabilities of all products or services within the business segment.
• Stay current on product updates, enhancements, and new releases to effectively showcase the latest offerings during demonstrations.
• Demonstration:
• Collaborate with managers, sales teams, and marketing professionals to tailor demonstrations to meet the specific needs and interests of prospective clients.
• Customize demonstration scripts, scenarios, and presentations to effectively communicate the value proposition of our products or services.
• Prepare units for demonstration by inspecting, detailing and cleaning before and after each demonstration.
• Be a subject matter expert to address questions, concerns, and provide technical support to customers/operators during demonstrations; provide accurate and timely responses.
• Showcase additional ancillary products available to enhance product performance.
• Unit Delivery:
• Conduct training of products or services upon delivery.
• Effectively communicate product features, benefits, and use cases in a clear, engaging, and persuasive manner.
• Showcase additional ancillary products available to enhance product performance.
• Transportation Logistics:
• Work with management to transport stock and demo equipment within MacQueen’s area of responsibility.
• Feedback:
• Gather feedback from participants following demonstrations and unit delivery to identify areas for improvement, enhancement, and opportunity for upsell.
• Collaborate with internal teams to incorporate feedback into product development, demonstration materials, and processes to continuously improve the effectiveness of demonstrations.
• Administrative Responsibilities:
• Maintain accurate records of demonstration activities, including participant feedback, questions, and outcomes.
• Maintain updated travel schedule based on sales demands.
  

Essential Qualifications

• Proven experience in conducting product demonstrations, preferably in a technical or sales-related role.
• Strong technical aptitude and ability to quickly learn and understand complex products or services.
• Excellent communication and listening skills, including the ability to articulate technical concepts in a clear and compelling manner.
• Customer-focused mindset with the ability to build rapport and establish trust with customers through active listening, empathy, and personalized recommendations.
• Strong critical thinking skills and ability to adapt to dynamic and evolving demonstration environments.
• Meticulous with excellent organizational and time management skills.
• Insurable driving record required.
• Ability to obtain Class (B) CDL required, Class (A) CDL preferred.Ability to travel frequently and for extended periods of time delivering units to customers or transporting equipment between MacQueen locations.
  
  

This role is deemed safety-sensitive and will be subject to a drug test as a pre-employment requisite.

ADA Requirements

• Bend, squat, climb, grasp, twist, reach, lift or otherwise move frequently for extended periods.
• Lift, move or otherwise transfer up to 50 lbs frequently, or more occasionally.
• Walk, stand or otherwise move about continuously.
• Typically sits, grasp items and performs keyboarding for occasional operation of a computer.
• Exposure to typical machine shop physical hazards including chemicals which may require respiratory protection.
• Travel by car or air frequently
  
  

This job description intends to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. MacQueen Equipment will reasonably accommodate the known disabilities of qualified disabled individuals.

MacQueen is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color or creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, pregnancy, affectional preference, disability, age, marital status, familial status, protected veteran status, status with regard to public assistance, membership or activity in a local commission dealing with discrimination, or any other protected class status. All candidates to whom an offer is made will be required to pass a criminal background check and/or drug test.

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.