OEM Account Manager I
3form
Date: 4 days ago
City: West Valley City, Utah
Contract type: Full time
Job Details
Description
3form is seeking a full-time OEM Account Manager Level I. This role interacts primarily with OEM Sales Support and Customer Service and reports to our OEM Customer Service Manager.
Play a crucial role in our evolving business strategy by providing excellent customer service, building and maintaining relationships with current customers, helping onboard new customer programs, while managing client feedback.
Work in an inside sales capacity with quoting, follow-up, and managing order progress to close sales.
Develop Professional relationships with customers demonstrating the skills and the ability to speak with, email, and help customers with their needs.
Daily order entry and order processing of assigned Tier 2 or 3 accounts. Entering orders with accuracy using My3form and ICE software platforms, also reviewing other team members orders to ensure accuracy as needed. Order entry may include reviewing customer drawings, checking against existing parts and creating new parts in our ERP system. Customer drawings may be in PDF, PNG, or DXF file formats. Order entry requires you to confirm specifications correlate with purchase order and machine capabilities.
Responsible for working in a cooperative, safe, and productive manner with managers and employees.
Committed to quality assurance.
Have the ability to cope with increased pressure, changes to planned work schedules and greater challenges due to fluctuating organizational demands.
Assist other employees in a customer service role as needed.
Keep management informed of area activities and of any significant problems.
Attend and participate in meetings as required.
Assume responsibility for related duties as required or assigned.
Complete special projects and miscellaneous assignments as required.
Job is based in Salt Lake City, Utah at 3form Headquarters.
Required Skills
Must be detail-oriented with strong analytical skills
Strong computer skills and the ability to learn technical order entry processes
Must be dependable and reliable
Must have strong written and verbal communication skills to best support customer needs.
Possess a positive, team-player attitude
Must be able to work independently and efficiently under deadlines
Training for the position will require travel to 3form Glass Factory in Kernersville, North Carolina.
Computer Skills
Microsoft Outlook and Office Suite
Visual (preferred)
Access (preferred)
Education
High School Diploma or GED required
Associate's or Bachelor's degree preferred
Job Type
Full-time
Knowledge, Skills And Abilities
AutoCAD experience/skills helpful but not required.
Knowledge of standard terminology, techniques, and practices of furniture manufacturing helpful but not required.
Knowledge of basic mathematics skills.
Problem solving skills.
Able to read, speak and write fluent English, with excellent communication skills.
Well organized, attentive to detail and very accurate.
Cooperative and willing to assist others.
Able to work alone or with groups of people.
Willing to travel to visit customers, attend shows, or other events is preferred, but not required.
Language Skills
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Required Physical Strength
This is a physical job that entails walking and/or standing. Must be able to lift up to 50 lbs. as necessary. Amount of time – up to 1/4.
Special Vision Requirements
Close vision (clear vision at 20 inches or less).
Distance vision (clear vision at 20 feet or more).
Color vision (ability to identify and distinguish colors).
Ability to adjust focus (ability to adjust the eye to bring an object into sharp focus).
Benefits
In addition to a great company atmosphere, 3form offers a competitive salary commensurate with qualifications and experience. The benefits package includes medical, dental, vision, PTO, and more. It also includes an on-site Gym and medical clinic.
To learn more about 3form, please visit 3-form.com.
Description
3form is seeking a full-time OEM Account Manager Level I. This role interacts primarily with OEM Sales Support and Customer Service and reports to our OEM Customer Service Manager.
Play a crucial role in our evolving business strategy by providing excellent customer service, building and maintaining relationships with current customers, helping onboard new customer programs, while managing client feedback.
Work in an inside sales capacity with quoting, follow-up, and managing order progress to close sales.
Develop Professional relationships with customers demonstrating the skills and the ability to speak with, email, and help customers with their needs.
Daily order entry and order processing of assigned Tier 2 or 3 accounts. Entering orders with accuracy using My3form and ICE software platforms, also reviewing other team members orders to ensure accuracy as needed. Order entry may include reviewing customer drawings, checking against existing parts and creating new parts in our ERP system. Customer drawings may be in PDF, PNG, or DXF file formats. Order entry requires you to confirm specifications correlate with purchase order and machine capabilities.
Responsible for working in a cooperative, safe, and productive manner with managers and employees.
Committed to quality assurance.
Have the ability to cope with increased pressure, changes to planned work schedules and greater challenges due to fluctuating organizational demands.
Assist other employees in a customer service role as needed.
Keep management informed of area activities and of any significant problems.
Attend and participate in meetings as required.
Assume responsibility for related duties as required or assigned.
Complete special projects and miscellaneous assignments as required.
Job is based in Salt Lake City, Utah at 3form Headquarters.
Required Skills
Must be detail-oriented with strong analytical skills
Strong computer skills and the ability to learn technical order entry processes
Must be dependable and reliable
Must have strong written and verbal communication skills to best support customer needs.
Possess a positive, team-player attitude
Must be able to work independently and efficiently under deadlines
Training for the position will require travel to 3form Glass Factory in Kernersville, North Carolina.
Computer Skills
Microsoft Outlook and Office Suite
Visual (preferred)
Access (preferred)
Education
High School Diploma or GED required
Associate's or Bachelor's degree preferred
Job Type
Full-time
Knowledge, Skills And Abilities
AutoCAD experience/skills helpful but not required.
Knowledge of standard terminology, techniques, and practices of furniture manufacturing helpful but not required.
Knowledge of basic mathematics skills.
Problem solving skills.
Able to read, speak and write fluent English, with excellent communication skills.
Well organized, attentive to detail and very accurate.
Cooperative and willing to assist others.
Able to work alone or with groups of people.
Willing to travel to visit customers, attend shows, or other events is preferred, but not required.
Language Skills
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Required Physical Strength
This is a physical job that entails walking and/or standing. Must be able to lift up to 50 lbs. as necessary. Amount of time – up to 1/4.
Special Vision Requirements
Close vision (clear vision at 20 inches or less).
Distance vision (clear vision at 20 feet or more).
Color vision (ability to identify and distinguish colors).
Ability to adjust focus (ability to adjust the eye to bring an object into sharp focus).
Benefits
In addition to a great company atmosphere, 3form offers a competitive salary commensurate with qualifications and experience. The benefits package includes medical, dental, vision, PTO, and more. It also includes an on-site Gym and medical clinic.
To learn more about 3form, please visit 3-form.com.
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