Electrical Service Team Leader

Our Mission

Be America’s Best home service company by providing care, growth and opportunity ensuring every team member is happy.

Hiller’s 17 locations across 4 states, proudly offers a 100% satisfaction guarantee of high-quality residential home services. With more than 34 years in business, Hiller’s family includes more than 850 Happy Faces, and a fleet of over 600 vehicles.

WHY Join Hiller

At Hiller, we are committed to investing in our employees to help them reach their full potential. Through the development of trade knowledge and soft skills, our employees can succeed in their career AND family goals. With our core value of CARE and standards that define who we are as a company, you will have the opportunity to build a lucrative and rewarding career.

Here are even more reasons to join the Happy Hiller Team!

• Our Family Owned & Care Culture
• OUR VALUES
• Healthy Work/Life Balance
• Established Career Paths
• Advancement Opportunities
• Year-round work – NO LAYOFFS
• 401k Plan w/ Company Match
• Employee Referral Program
• Regular Performance Reviews
• Paid Training in our state-of-the-art facility
  
  
  

Benefits

Medical, Dental & Vision insurance

Long and Short-term disability

Company paid $50,000 life insurance

Company paid vacation

Paid holidays

Medical Flex Spending accounts – Family care

Position Summary:

To assist in achievement of the company’s strategic objective and annual goals through the delivery of exceptional electrical service to the customer. To perform services reflective of Hiller’s core values.

Job Responsibilities:

• Perform a thorough and accurate electrical inspection including Health and Safety Checklist and communicate findings to the customer in a written option sheet
• Provide electrical service and/or repair to customer units as needed
• Coordinate with utility service providers (NES, MTEMC, CEMC, etc.) and local code officials to ensure proper guidelines are established
• Complete all required documentation on services and collect, record, and deliver fees to designated office administration
• Facilitate order for all parts required for appointments and ensure preparedness for the day of service
• Submit purchase orders to dispatch or other designated purchasing team administrators
• Facilitate rescheduling customer appointment if call is not complete
• Transport materials and tools to the job site and provide proper accounting of assigned tools
• Keep truck clean, stocked and accurately inventoried
• Coordinate with other departments to ensure appropriate job objectives are met effectively and completely
• Inform a manager if the customer does not have electrical services before leaving the call
• Communicate the benefits of Club Memberships
• Manage operational metrics including average invoice total, callback ratios and labor margins
• Train, coach and mentor technicians and apprentices
• Investigate any reported safety issues
• Support manager as a resource who can make decisions on behalf of the company for the technician team
• Perform other duties as assigned
  
  
  

Knowledge, Skills and Abilities:

• TN State Electrical License preferred (required in KY)
• A High School diploma or general education degree (GED) required
• A minimum of three years’ experience preferred but not required in installation, maintenance, troubleshooting and correcting diverse electrical service issues
• A valid driver’s license and approved to drive by Company’s insurance carrier
• Must be highly organized with good attention to detail and follow through
• Possess good analytical skills and attention to detail with ability to read and interpret blueprints, plans, and manuals
• Excellent customer service skills with desire to exceed customer expectations
• Function in a team environment
• Must be able to use a computer tablet, smart phone and read a map or follow GPS
  
  
  

Physical Requirements:

• Work in outdoor elements with extreme variation in temperatures and weather conditions (heat, cold, rain, snow) at least 50% of the time
• Climb ladders and steep stairs. Majority of time spent standing, stooping, bending, crouching, kneeling, sitting, and reaching. Often works in tight spaces such as attics and/or crawlspaces
• Able to lift 50 pounds with ability to push, pull, carry or maneuver heavier items (with additional manpower or appropriate devices)
• Occasionally work from heights up to 15 feet above ground
• Able to carry 24 foot extension ladder alone and/or 40 foot extension ladder with a fellow co-worker on most jobs
• Have good visual acuity
  
  
  

We sincerely thank all applicants in advance for submitting their interest in this position.

Hiller is an EEOC employer.

Applicants will be required to undergo pre-employment drug screens and background checks.

Apply today if you have what it takes to be a part of the industry's best team in the home service industry!