Embassy Suites Dallas Love Field - Front Desk Agent

Join Our Team as a Front Desk Agent!

About Us

The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.

KEY SKILLS/RESPONSIBILITIES

• Customer Service Excellence: Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
• Communication: Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.
• Problem-Solving: Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
• Multitasking Ability: Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs.
• Financial Skills: Work with and understand financial information, performing basic arithmetic functions as needed.

EDUCATION & EXPERIENCE

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

PROPERTY INFORMATION:
Embassy Suites by Hilton Dallas Love Field offers more comfort, space and amenities than the average hotel. Ideally located two miles from Dallas Love Field Airport (DAL), this all-suite hotel offers complimentary shuttle service to and from the airport. Situated north of the beautiful city of Dallas, our hotel is seven miles from the attractions of downtown and only minutes from SMU, Topgolf, American Airlines Center and more. Guests can enjoy the array of indoor and outdoor activities and services. They can sip a cold drink in our quiet patio or take a run around the 4.5-mile greenbelt jogging trail leading to Bachman Creek Park. Travelers can start their morning with a free made-to-order breakfast, or work out in the fitness center and go for a swim in the indoor pool. In the evenings we invite our guests to join us for a drink at the complimentary Evening Reception. Dallas business travelers enjoy our convenient location, fully equipped BusinessLink Business Center and meeting space for up to 300 guests. Embassy Suites also features 3,500 sq. ft. of indoor and outdoor event space that is perfect for a family reunion, Dallas wedding, or reception.