Director, Program Management

Calling all innovators - find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Director, Program Management

About Your Role

As the Director of Program Management at Fiserv, you'll be at the helm of our most complex projects and programs that span multiple business unit portfolios. You will build and maintain positive relationships across all organizational levels and ensure business results meet high standards. You will align with Core Account Processing Solutions, overseeing portfolio management and driving improvements in service and delivery.

What You'll Do

• Build positive relationships and engagement across multiple levels within an organization.
• Accountable for the successful delivery of business results tied to the most complex projects and programs across multiple business unit portfolios.
• Manage direct/indirect budgets based on program, project, or release activities.
• Monitor and manage an annual portfolio of projects, designing and developing improvements to gain efficiencies in product management, deliverables, reporting, and training.
• Align your team with Core Account Processing Solutions Project Management standards, processes, and templates while collaborating with designated Business Units on PM intake prioritization, options, and staffing decisions.
• Optimize team talents, set measurable goals and accountabilities, drive actionable development plans in alignment with desired competencies, and acquire talent through competency-based hiring practices.
• Lead critical issues when business results are at risk, and collaborate with teams across divisions and corporate functions to ensure client expectations are met and division goals are achieved.
• Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.
  
  

Experience You'll Need To Have

• 8+ years of experience in leading large-scale delivery of programs and projects, including development and integration.
• 8+ years of experience in leading professionals within a distributed team environment.
• 8+ years of experience in application development projects utilizing a software development life cycle and multiple methodologies.
• 8+ years of equivalent combination of educational background, related experience, and/or military experience.
• A Bachelor’s Degree in a Business or demonstrated equivalent experience.
  
  

Experience That Would Be Great To Have

• Strong leadership skills and experience in building positive relationships and strategic partnerships with external and internal key stakeholders/customers.
• Excellent social skills with shown ability to lead complex matrix teams across geographic and business unit boundaries.
• Experience with eJira / Clarity / Aha! / eCRM / SAP / Service Point or Service Management processes.
• Technology, financial industry / banking industry experience is a plus.
  
  

How You’ll Work

• Fiserv emphasizes in-person collaboration to help you grow your career while shaping the future of fintech; this role is on-site Monday through Friday.
• This role requires the use of a computer and audio equipment.
  
  

Travel

• Approximately 20% travel off-site or to other office locations is expected.
  
  

Sponsorship

• To be considered, you must be legally authorized to work in the U.S. without the need for visa sponsorship now or in the future.
  
  

Benefits At Fiserv

• Fuel Your Life program to support physical, financial, social, and emotional well-being.
• Paid holidays and generous time away policies.
• No-cost mental health support through Employee Assistance Programs.
• Living Proof program to recognize your peers’ extra effort with points used for rewards.
• Eight Employee Resource Groups to foster a collaborative culture.
• Unparalleled professional growth with training, development, and internal mobility opportunities.
• Retirement planning and discounted shares with the Employee Stock Purchase Plan.
• Medical, dental, vision, life, and disability insurance options available day one.
• Tuition assistance and reimbursement program.
• Paid parental, caregiver, and military leave.
  
  

Salary Range

$102,100.00 - $182,400.00

These pay ranges apply to employees in New Jersey, New York and California. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

For incentive eligible associates, the successful candidate is eligible for an annual incentive opportunity which may be delivered as a mix of cash bonus and equity awards in the Company’s sole discretion.

Thank You For Considering Employment With Fiserv. Please

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
  
  

Our Commitment To Equal Opportunity

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact [email protected]. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note To Agencies

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

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