Home Care Care Coordinator Supervisor

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Care Finders Total Care - NJ, a Modivcare Personal Care Service, is looking for a Care Coordinator Supervisor. You will play a crucial role in ensuring the seamless coordination of care for our patients. You will be responsible for entering and covering shifts, and communicating with caregivers, patients, and their families. Your expertise and knowledge in care coordination will be essential in ensuring the highest level of quality care and patient satisfaction. You may mentor other Care Coordinator Associates and Care Coordinator Specialists and your strong knowledge in care coordination can support training efforts with the business unit.

• Pay: $22 - $24 Hourly
• Schedule: M-F 8:00AM-5:00PM
• Office Address: 734 NJ-37 # 4, Toms River, NJ 08755
  
  

Benefits And Perks

• Medical, Dental & Vision Insurance
• 401(k) with a 6% match
• Paid Time Off
• 10 Paid Holidays
• Employee Assistance Program
• Employee Discounts (retail, hotel, food, restaurants, car rental, and much more!)
• Voluntary Term Life and AD&D Insurance
• Legal Services Insurance
• Short-Term and Long-Term Disability
• Accident, Critical Illness & Hospital Indemnity Insurance
  
  

You Will

• Receive referrals from various sources, such as hospitals, physicians, and other healthcare providers.
• Review referral documentation, ensuring completeness and accuracy of information.
• Collaborate with internal teams to determine patient eligibility and initiate the intake process.
• Oversee and manage the care coordination process for a caseload of patients, ensuring continuity and quality of care.
• Supervisory responsibilities for other Care Coordinators depending upon size of the branch/region/market. Supervise and provide guidance to this team including assigning tasks, monitoring workload, and ensuring adherence to policies and procedures.
• Create and schedule shifts, coordinating the availability of caregivers utilizing caregiver skills and client preferences. Maximize coverage based on authorized hours.
• Coordinate with patients and their families to ensure timely and appropriate delivery of care.
• Monitor and update schedules to accommodate changes, cancellations, and rescheduling needs. Ensure reasons for changes are documented.
• May be required to be part of the on-call rotation.
• Serve as the primary point of contact for patients, families, and caregivers regarding care coordination.
• Communicate pertinent patient information, including diagnosis, treatment plans, and care instructions, to the appropriate individuals.
• Maintain accurate and up-to-date electronic and physical records of patient information, appointments, and communication.
• Ensure compliance with privacy regulations and maintain strict confidentiality of patient data.
• Participate in care conferences and meetings to provide updates on patient status and care coordination activities.
• Assist in identifying and resolving any issues or barriers to care delivery.
• Support central and shared service teams with information related to service verification and billing.
• Act as a resource and mentor to Care Coordinator Associates and Care Coordinator Specialists, providing guidance and support in complex care coordination cases.
• Address inquiries, and concerns, and provide guidance on accessing services and resources.
• Educate patients and families about available personal care services, including expectations, rights, and responsibilities.
• Provide guidance and support in navigating the healthcare system, including assistance with accessing community resources and helping to coordinate additional services.
• Participate in quality improvement initiatives, data collection, and analysis to identify areas for improvement and implement appropriate interventions.
• Other Duties as Assigned
  
  

We are excited to speak to someone with the following…

• High school diploma or equivalent
• 3+ years of care coordination experience required.
• 1+ years of experience using a Home Care Platform or scheduling system
• Bilingual in English & Spanish required
  
  

Our Mission

• To provide access to the care that matters for those who need it most.
  
  

Our Values

• Caring: We care about what we do and who we do it for.
• Collaborative: We value the perspective and experience of all.
• Dedicated: We are committed to making a real world impact.
• Purposeful: We know our work has meaning.
  
  

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace