Helpdesk Assistant (Fulltime)

Lensa

Date: 2 days ago
City: Cherry Hill, New Jersey
Contract type: Full time
Lensa is the leading career site for job seekers at every stage of their career. Our client, TWO95 International, is seeking professionals in Cherry Hill, NJ. Apply via Lensa today!

Need Jr & Sr Helpdesk Support

Title: Jr. Helpdesk Assistant

Position: Full-Time with our client

Location: cherry hill, NJ

Salary: Market (Best possible)

Requirements

Job Description:

  • Provide Help Desk Level-1 and Level-2 remote support for desktops, laptops, printers, servers other computer related devices.
  • When necessary provide onsite support.
  • Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents.
  • Troubleshoot and resolve system hardware and software problems.
  • Triage and identify issues related to routing, switching, activity directory, DHCP and DNS.
  • Document processes and procedures as required.
  • Manage and maintain our customers’ networks.
  • Required to be part of the on call schedule.
  • Performs other duties and responsibilities as assigned by the MSP Manager.
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