Customer Service Representative - Property Tax

Job Summary

Reporting directly to a designated Tax Manager, responsible for processing tax related transactions and providing customer service to the general public. May be assigned to either Information Services or Property Tax divisions

EXAMPLES OF WORK PERFORMED

Information Services Assignment

• Answers and directs telephone and email inquiries for all Williamson County tax office locations
• Provides information and updates to customers regarding statutes and tax laws relating to motor vehicle and property tax
• Serves as the first point of contact for tax office telephone and email customers
• Processes debit and credit card payments for property tax and motor vehicle customers
• Refers unresolved matters to the appropriate staff members
• Utilizes available tools to research and resolve customer inquiries
• Serves as liaison between customers and internal departments
• Cross trains on property tax and motor vehicle responsibilities
• Logs and notifies customers when specialty plates arrive
• Adheres to Information Services call center standards and procedures
• Attends all meetings and training, as required
• Performs special duties as assigned
  
  

Property Tax Assignment

• Processes property tax transactions and general provides customer service
• Resolves inquiries from the public regarding property tax matters
• Prepares daily cash, credit card, and check deposits in compliance with cash handling processes and procedures
• Prepares and issues tax certificates
• Processes mail and walk-in motor vehicle registration renewals
• Processes and prepares mail to scan to the remittance processor
• Serves as a point of contact for mortgage companies requesting tax statements and prepares necessary information to be sent for further processing
• Researches and processes returned mail including updating the Williamson Central Appraisal District of new information
• Processes ownership changes and produces invoices when necessary
• Maintain historical records using records retention guidelines
• Take phone calls during high call volume and for escalated issues
• Assists with over sixty-five (65) and disability tax exemptions
• Performs registration renewals during high customer traffic
• Attends all meetings and training, as required
• Performs special duties as assigned
  
  

ORGANIZATION RELATIONSHIPS

• Reports directly to - Tax Manager
• Direct Reports - No
  
  

PHYSICAL DEMANDS

• Position involves prolonged sitting at a workstation, reaching, walking, twisting, bending, repetitive motions, and standing
• Position involves occasional lifting and carrying of up to fifty (50) pounds and exertion of up to twenty-five (25) pounds of force to move objects
  
  

ENVIRONMENTAL FACTORS

• Work is primarily indoors in an air-conditioned environment
• Occasional travel outside of office for training as required
  
  

IRREGULAR HOURS

• Work outside of the normal office hours (Monday-Friday 8 a.m. to 5 p.m.) may be required
  
  

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified in this position. This job description is subject to change as the needs and requirements of the job change.

Minimum Qualifications

• High school diploma or equivalent
• Two (2) years of experience in customer service and cash handling in a fast-paced environment
• Two (2) years of basic computer navigation experience
  
  

LICENSES AND CERTIFICATIONS

Required within four (4) years of employment

• Tax Assessor-Collector Association of Texas (TACA) Professional County Collector (PCC) Certification
  
  

Preferred Qualifications

• Bilingual (English/Spanish)
• One (1) year of property tax and/or motor vehicle experience
• One (1) year of call center or information services experience
  
  

EMPLOYMENT TESTING

Employment is contingent on passing any post-offer pre-employment screening as listed below:

• Criminal background check: Yes
• Motor Vehicle Record check: No
• Drug screening: No
• Physical exam: No
• Psychological exam: No
• Additional: Typing, Math and Excel Skills
  
  

SUPPLEMENTAL INFORMATION

A Williamson County online application (resumes alone are not sufficient) must be received before the position is closed. Positions are open until filled, subject to close at any time after five (5) calendar days. The Human Resources Department is located at 100 Wilco Way, Georgetown, TX 78626. Phone (512) 943-1533 or visit our website atwww.wilco.org/hr.

Williamson County is an Equal Opportunity Employer and complies with the Americans with Disabilities Act and Uniformed Services Employment and Reemployment Rights Act (USERRA). If you require an accommodation in order to apply for a position, please request assistance from the Human Resources Department.

TOBACCO FREE WORKPLACE POLICY

Williamson County is a tobacco free workplace. The use of tobacco products (e.g., cigarettes, cigars, pipes, snuff, chew, etc.) and Electronic Nicotine Delivery Systems (ENDS) (e.g., vapor, e-cigarettes, etc.) prohibited on all Williamson County premises. Employees who violate this policy are subject to appropriate disciplinary action up to and including termination of employment.