Security Manager

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General Description

The Security Manager for the Toyota Center and Houston Rockets is responsible for overseeing and executing all security operations across the venue, including event and non-event days.

This role ensures the safety and security of all guests, team members, players, VIPs, and property. This position is a strategic leader with experience in large-scale venue security, emergency preparedness, and crowd management. The Security Manager works closely with arena operations, NBA security, law enforcement, and other stakeholders to uphold a safe and welcoming environment.

RESPONSIBILITIES Include But Are Not Limited To

• Develop, implement, and enforce security protocols for the Toyota Center and Houston Rockets organization.
• Manage a team of security personnel, including scheduling, training, performance reviews, and staffing for events and games.
• Coordinate closely with NBA league security, local law enforcement, and emergency services.
• Oversee access control, credentialing, and surveillance systems to ensure appropriate levels of protection for players, staff, and VIPs.
• Lead all incident response efforts including investigations, documentation, reporting, and follow-ups.
• Conduct risk assessments and threat evaluations for events, concerts, games, and other high-profile activities.
• Assist in planning and executing crowd management strategies to ensure efficient ingress, egress, and emergency evacuation procedures.
• Ensure all operations comply with NBA, local, state, and federal safety and security regulations.
• Develop and maintain emergency preparedness and crisis response plans.
• Manage security-related budgets, vendor relationships, and equipment maintenance.
• Demonstrates our One Team philosophy of Passion, Accountability, Customer Focus, and Teamwork.
  
  

Minimum Qualifications

• Bachelor’s degree in criminal justice, Security Management, Emergency Management, or a related field (or equivalent experience).
• Minimum of 3 years of progressive security management experience, preferably in a large event venue, sports arena, or entertainment facility.
• Experience working with professional sports teams or leagues is highly desirable.
• Strong leadership and organizational skills; capable of managing large teams and high- pressure situations.
• In-depth knowledge of security technologies including CCTV, metal detection, access control, and incident management systems.
• Ability to work flexible hours including nights, weekends, holidays, and during events.
• Strong working relationships with law enforcement and public safety agencies.
• Ability to speak effectively before groups of customers or employees of the organization.
  
  

Physical & Mental Requirements

• The employee is regularly required to stand, sit, walk, use handle or feel, reach, stoop, kneel, crouch or crawl, communicate with others.
• The vision requirement includes the ability to review written and electronic materials in both digital and physical format.
• The employee must be able to transfer and move items for departmental needs weighing up to 50 pounds.
• The employee must be able to adjust to changing work hours and locations as needed including nights weekends and Holidays.