Ticket Operations Representative

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General Description

The Ticket Operations Representative is responsible for executing best practices as outlined by the Director of Ticket Operations. The ideal candidate will understand the sales process and have a desire to begin a career in operations. The Ticket Operations Representative will work with various departments within the venue as well as external event promoters for 3rd party events/concerts. They will be responsible for assisting with Ticket Operations departmental needs such as ticket resolution, fulfillment, game-day/event support, as well as acting as a liaison between external and internal customers in a positive and professional manner.

RESPONSIBILITIES Include But Are Not Limited To

• Process tasks/orders using the venue’s designated ticketing software, AXS
• Work with ticketing team to process season ticket orders, partial plan orders, group orders and premium ticket orders using established procedures and forms.
• Assist with developing and maintaining relationship with event promoters
• Assist department with building offers and price codes as directed for Rockets and 3rd party events
• Run ticket reports as needed
• Perform ticket selling functions when needed
• Provide support during Rockets games and third-party events
• Assist in the supervision of arena ticket sales and box office windows
• Provide exemplary service to all guests, clients, promoters; internally and externally
• Maintain and develop ticket operations department policies and procedures as needed
• Assist ticket operations department with additional tasks/duties as requested
• Demonstrates our One Team philosophy of Passion, Accountability, Customer Focus, and Teamwork.
  
  

Minimum Qualifications

• High school diploma or equivalent; college coursework or degree preferred.
• Knowledge of computerized ticketing systems preferred
• Previous box office/ticket operations experience preferred
• Must be available to work game days, events, and extended hours for special projects as needed
• Excellent computer skills to include a proficiency in Word, Excel, and Outlook
• Must be extremely flexible with the ability to handle high levels of stress
• Must be multi-task oriented with great attention to detail.
• Excellent verbal and written communication skills with pleasant phone etiquette.
• Able to adapt to a team player environment.
• Enthusiastic, creative, and able to think both strategically and tactically
• Experience in appropriately working with and around confidential information
• A self-starter
• Cash handling experience preferred
  
  

Physical & Mental Requirements

• The employee is regularly required to stand, sit, walk, use handle or feel, reach, stoop, kneel, crouch or crawl, communicate with others.
• The vision requirement includes the ability to review written and electronic materials in both digital and physical format.
• The employee must be able to transfer and move items for departmental needs.
• The employee must be able to adjust to changing work hours and locations as needed in light of the strong focus on external communications and relationships.