Date: 2 days ago
City: Jacksonville, Florida
Contract type: Full time
Remote

Description
EARLY LEARNING COALITION OF DUVAL
Job Description
Position Title: CHILD CARE RESOURCE & REFERRAL (CCRR) SPECIALIST
Classification: Non-Exempt
Dept./Program: CCR&R Department
Reports to: Director of CCR&R
Last updated: June 2021
Bilingual (Spanish) applicants may receive preference
General Description
This position will be responsible for:
The CCR&R Specialist provides parents and providers with information, materials and related assistance on School Readiness (SR) and Voluntary Pre-Kindergarten (VPK) services according to funding guidelines. Such duties as offer CCR&R services including child care listings, consumer education, and information regarding community resources to each family applying for or requesting CCR&R, School Readiness or Voluntary Prekindergarten Education Program services, without regard to age, level of income or individual circumstances. This person must be able to function as a team member and work on multiple projects at the same time. The position requires excellent customer service, organization skills and advanced computer literacy in a Windows environment.
Specific Job Duties
Environmental Conditions
EARLY LEARNING COALITION OF DUVAL
Job Description
Position Title: CHILD CARE RESOURCE & REFERRAL (CCRR) SPECIALIST
Classification: Non-Exempt
Dept./Program: CCR&R Department
Reports to: Director of CCR&R
Last updated: June 2021
Bilingual (Spanish) applicants may receive preference
General Description
This position will be responsible for:
- providing customer service, resources and information
- performing a needs assessment of family clients
- contributing to and assisting with the CCR&R database and Community Resource guide
- following the School Readiness and VPK eligibility process
The CCR&R Specialist provides parents and providers with information, materials and related assistance on School Readiness (SR) and Voluntary Pre-Kindergarten (VPK) services according to funding guidelines. Such duties as offer CCR&R services including child care listings, consumer education, and information regarding community resources to each family applying for or requesting CCR&R, School Readiness or Voluntary Prekindergarten Education Program services, without regard to age, level of income or individual circumstances. This person must be able to function as a team member and work on multiple projects at the same time. The position requires excellent customer service, organization skills and advanced computer literacy in a Windows environment.
Specific Job Duties
- Incoming phone calls
- Actively engages parents in responding to all their needs by including more referral services to our partner community resource agencies
- Routinely shares resources, web sites, information etc. in a collegial way with other members of team
- Determines eligibility for SR and VPK services according to funding and state guidelines
- Ensures that all case action is documented in the database
- Attends and represents ELC Duval and CCR&R network at visibilities and events as needed
- Must be reliable, able to be at work on a consistent basis with regular attendance and punctuality, and be willing and able to handle all the duties and responsibilities of the position on a daily basis
- Committed to empowering themselves and others to solve their own problems
- Responds appropriately and effectively to the diversity of co-workers, customers and stakeholders
- Other duties as assigned by Manager
- Strong attention to detail and organization
- Excellent customer service skills
- Ability to handle multiple projects and priorities in a professional manner
- Excellent oral and written communication skills
- Ability to interact with all levels of personnel and families and child care providers
- Self-starter and proactive approach in resolving problems and issues
- Demonstrated exemplary customer service, networking and interpersonal skills
- Experience and proficiency as a team player
- Proficiency on computer hardware and software programs used by ELC of Duval
- High School Diploma required; Associates degree preferred
- Experience in social work, children’s or educational advocacy and/or educational and DCF standards for VPK and child/early learning care preferred
Environmental Conditions
- Primarily works in an office setting, able to sit for extended time.
- Travel required for meetings, training and visibility events.
- Some nights and weekends for trainings and special events.
- Some bending and stooping.
- Able to lift 30 lbs.
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