Child Care Resource & Referral Specialist

Early Learning Coalition of Duval

Date: 2 days ago
City: Jacksonville, Florida
Contract type: Full time
Remote
Description

EARLY LEARNING COALITION OF DUVAL

Job Description

Position Title: CHILD CARE RESOURCE & REFERRAL (CCRR) SPECIALIST

Classification: Non-Exempt

Dept./Program: CCR&R Department

Reports to: Director of CCR&R

Last updated: June 2021

Bilingual (Spanish) applicants may receive preference

General Description

This position will be responsible for:

  • providing customer service, resources and information
  • performing a needs assessment of family clients
  • contributing to and assisting with the CCR&R database and Community Resource guide
  • following the School Readiness and VPK eligibility process

Essential Job Functions

The CCR&R Specialist provides parents and providers with information, materials and related assistance on School Readiness (SR) and Voluntary Pre-Kindergarten (VPK) services according to funding guidelines. Such duties as offer CCR&R services including child care listings, consumer education, and information regarding community resources to each family applying for or requesting CCR&R, School Readiness or Voluntary Prekindergarten Education Program services, without regard to age, level of income or individual circumstances. This person must be able to function as a team member and work on multiple projects at the same time. The position requires excellent customer service, organization skills and advanced computer literacy in a Windows environment.

Specific Job Duties

  • Incoming phone calls
  • Actively engages parents in responding to all their needs by including more referral services to our partner community resource agencies
  • Routinely shares resources, web sites, information etc. in a collegial way with other members of team
  • Determines eligibility for SR and VPK services according to funding and state guidelines
  • Ensures that all case action is documented in the database
  • Attends and represents ELC Duval and CCR&R network at visibilities and events as needed
  • Must be reliable, able to be at work on a consistent basis with regular attendance and punctuality, and be willing and able to handle all the duties and responsibilities of the position on a daily basis
  • Committed to empowering themselves and others to solve their own problems
  • Responds appropriately and effectively to the diversity of co-workers, customers and stakeholders
  • Other duties as assigned by Manager

Knowledge And Skills

  • Strong attention to detail and organization
  • Excellent customer service skills
  • Ability to handle multiple projects and priorities in a professional manner
  • Excellent oral and written communication skills
  • Ability to interact with all levels of personnel and families and child care providers
  • Self-starter and proactive approach in resolving problems and issues
  • Demonstrated exemplary customer service, networking and interpersonal skills
  • Experience and proficiency as a team player
  • Proficiency on computer hardware and software programs used by ELC of Duval

Education And Experience

  • High School Diploma required; Associates degree preferred
  • Experience in social work, children’s or educational advocacy and/or educational and DCF standards for VPK and child/early learning care preferred

LICENSES AND CERTIFICATIONS: Valid Driver’s License

Environmental Conditions

  • Primarily works in an office setting, able to sit for extended time.
  • Travel required for meetings, training and visibility events.
  • Some nights and weekends for trainings and special events.
  • Some bending and stooping.
  • Able to lift 30 lbs.
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