Division Manager (HOA)

Description

Become the Best Part of PMP Management!

PMP is seeking a motivated, detailed, communicative, and personable professional to join our team as Division Manager, San Francisco, CA

Who We Are

Property Management Professionals LLC. (PMP) is an industry-leading Association management firm providing extraordinary services to common interest developments throughout Southern California, Texas, Arizona, Utah, and Colorado. PMP delivers a level of service only a local management partner can, with the depth and breadth of support and training only seen at much larger management firms.

PMP is one of the fastest-growing management firms which provides our team members with a unique opportunity to evolve and grow their careers. Our people-centric culture attracts and retains the industry’s top talent and has served as one of our competitive advantages, driving our growth and success over the past decade and a half.

To learn more about PMP and our unique company culture, we invite you to visit our social media platforms below:

Instagram/pmpmanage

facebook/pmpmanage

linkedin/company/pmpmanagement

Who We're Looking For

PMP is looking for energetic, passionate, personable, and detail-oriented professionals to join our growing team. The right candidate will embrace change, celebrate innovation, and have an unwavering passion for providing extraordinary customer service to our valuable clients.

Responsibilities & Duties

• Manages a team of Portfolio Community and Associate Community Managers, and on-site General Managers and management teams
• Scheduled property visits for direct collaboration with on-site General Managers and to conduct maintenance and compliance tours
• Work with managers and clients on large scale repair and maintenance projects to ensure project scope, milestones, and expenses meet expectations
• Ensures consistent execution of company sales support systems, programs, tools, and processes with their assigned Division
• Leads and develops their team in the achievement of their sales and customer service-related goals
• Responsible and accountable for meeting and exceeding the revenue goals of the assigned Division
• Oversees talent onboarding, development, and performance management for their direct reports
• Works closely with EVP to execute consistent sales effectiveness programs and policies in such areas as coaching, sale process, reporting, incentives, and training
• Oversees forecasting for their assigned Division, providing accurate information for planning, budgeting, and team performance
• Monitors the effective onboarding of new hires within their divisions, working in partnership with Human Resources, etc.
• Develops annual goals for each direct report and continuously monitors performance, providing feedback and coaching as needed
• Create ongoing business development opportunities
• Regularly visits with high-value clients in order to maintain the relationships
• Ensures compensation plans and policies are consistently administered across the assigned Division
• Reviews Division financial monthly and effectively manages the Division budget
• Responsible for strategically leading the team by promoting and reinforcing a culture of excellence, to drive key initiatives, and deliver predictable results
• Complete ongoing educational requirements and ensure the team is up to date with those
• Deliver recommendations and ensure established business plan goals, monthly, quarterly, and annual revenue projections are achieved for all communities
• Assess competitive market analysis (CMA) information and national/local market trends monthly and share with the appropriate management team members as needed
• Influence process efficiencies across the Division team
• Recruit, hire, evaluate, train, develop, and retain a productive and highly engaged team
• Build a bench of future managers through skill development and creating growth opportunities within the organization and provide career development for those team members engaged in their current position
• Prepare, recommend, and review compensation programs for Division team
• Support customer service by ensuring that at least one annual survey is sent out and reviewed. If any negative trend are identified, execute a plan for remediation
• Promote and reinforce corporate expectations for brand, culture, and performance
• Obtains new accounts, through business development, goal set by executive team
• Other duties as assigned
  
  

Education & Experience

• Bachelor’s degree in business, Marketing, or a related field from an accredited college or university is preferred
• 7+ years related experience required
  
  

Skills & Proficiencies

• Minimum of three years' experience in a senior-level (regional or higher) management role
• Certifications, Licenses, and Other Special Requirements
• Frequent car travel requires the incumbent to possess and maintain a valid driver's license
• Uses sound judgment and experience to solve moderately complex problems based on precedent, example, reasonableness, or a combination of these
• Has an advanced knowledge of the organization, industry, and a functional discipline
• Workable knowledge of personal computers to include proficiency in Microsoft Office and Windows
• Experience with Customer Relationship Management software
• Ability to work well under stress, complete assignments accurately, work independently, and manage time effectively.
• Must exhibit a high degree of initiative of creativity, good judgment, and professional ethics
• Excellent communication skills and the ability to motivate and develop staff at all levels
• Must be able to self-initiate and take charge of the multi-faceted strategies that are developed
• Must possess strong management skills to work efficiently as a team with other functional areas
• Leadership experience included structuring goals and revenue expectations
• Proven track record of managing complex processes with diverse groups of stakeholders